Heritage Bank wins national customer satisfaction award
Canstar Blue today announced Heritage as the winner of the 2012 Challenger Bank award for the most satisfied customers. Canstar Blue CEO Andrew Spicer presented the award to Heritage Bank CEO Mr John Minz in Toowoomba.
Heritage Bank received five star ratings for overall satisfaction, branch service, call centre service, internet banking, products and services, problem solving and friendliness.
Heritage outperformed ING Direct, BankSA, Suncorp, ME Bank, Bendigo Bank, Bankwest, BOQ, St. George and Adelaide Bank to take out the award.
CEO Mr John Minz said: "Winning this national award for customer satisfaction is gratifying but not surprising.
"As Australia's largest customer-owned bank, our whole focus is on providing the best banking experience possible for our customers.
"That means delivering a total package of products, service and price in a way that delights our customers.
The Canstar Blue award follows Heritage's outstanding performance in Roy Morgan Research's Consumer Banking Surveys, with a 97.1% customer satisfaction rating as at December last year.*
That was not only the highest main financial institution score in Australia, but also the highest Heritage has ever recorded in the survey’s 15-year history.
Mr Minz said those levels of performance were creating a new benchmark for banks in Australia.
"Since we changed our name to Heritage Bank in December last year, we've started setting new standards for customer satisfaction ratings among Australian banks.
"Our People first philosophy is what makes us so popular with customers and rate so well compared to our competitors."