Heritage Bank wins national customer satisfaction award

Canstar Blue today announced Heritage as the winner of the 2012 Challenger Bank award for the most satisfied customers. Canstar Blue CEO Andrew Spicer presented the award to Heritage Bank CEO Mr John Minz in Toowoomba.

Heritage Bank received five star ratings for overall satisfaction, branch service, call centre service, internet banking, products and services, problem solving and friendliness.

Heritage outperformed ING Direct, BankSA, Suncorp, ME Bank, Bendigo Bank, Bankwest, BOQ, St. George and Adelaide Bank to take out the award.

CEO Mr John Minz said: "Winning this national award for customer satisfaction is gratifying but not surprising.

"As Australia's largest customer-owned bank, our whole focus is on providing the best banking experience possible for our customers.

"That means delivering a total package of products, service and price in a way that delights our customers.

The Canstar Blue award follows Heritage's outstanding performance in Roy Morgan Research's Consumer Banking Surveys, with a 97.1% customer satisfaction rating as at December last year.*

That was not only the highest main financial institution score in Australia, but also the highest Heritage has ever recorded in the survey’s 15-year history.

Mr Minz said those levels of performance were creating a new benchmark for banks in Australia.

"Since we changed our name to Heritage Bank in December last year, we've started setting new standards for customer satisfaction ratings among Australian banks.

"Our People first philosophy is what makes us so popular with customers and rate so well compared to our competitors."

* Home loan comparison rate based on a $150,000 loan over 25 years.  Fixed loan comparison rate applies only for loans with an LVR of 80% or less and a loan amount of $150,000 to $249,999.  WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.

Interest rates are on a per annum basis. Rates are correct as stated and subject to change without notice. Rates shown are for new loans and do not apply to switches or internal refinances.

Home Advantage Variable rates include discounts shown from the Standard Variable rate. Home Advantage Living Equity rates include discounts from the Living Equity rate. Discounts are based on total lending in the package. Discount Variable LVR rates are for new lending and include discounts from the Discount Variable Loan Rate.  Discounts are not available in conjunction with any other interest rate discount or special offer. All fixed rates are fixed for the period stated and revert to the variable rate applying at expiration of the fixed term. To approved applicants only. Conditions, criteria and fees apply.

Loan to Value Ratio (LVR) is the loan amount divided by the value of your security property (determined by Heritage Bank at assessment), multiplied by 100. Owner Occupied loans have a maximum LVR of 95%, Investment loans have a maximum LVR of 80% and Living Equity has a maximum LVR of 80%. Heritage is not accepting any new investment applications until further notice.

This advice has been prepared without taking into account your objectives, financial situation or needs. Because of this you should, before acting on this information, consider its appropriateness having regard to your objectives, financial situation or needs.

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