We’re committed to supporting activities that contribute to greater environmental sustainability. Where possible, we will avoid contributing to unacceptable environmental impacts caused by our activities as well as the activities of our customers, suppliers and business partners.
We have achieved certification under Climate Active Carbon Neutral Standard for Organisations. This accreditation provides us with the tools that help us identify, reduce and offset our carbon emissions.
We are working to reduce the use of natural resources in our business operations wherever possible. We’re looking at solutions to source renewable energy for all Heritage sites, reducing paper consumption and postage emissions by shifting to digital first documentation and installing energy efficient lighting in all our locations by 2024.
We’re acting now to create the framework we need, to reduce inequality and exclusion for vulnerable members of our communities.
We’re committed to making a minimum of $2.5 million in contributions each year to organisations and initiatives that contribute to the good of the communities in which we operate.
We’ve also launched a Migrant Liaison Banking Service in the Toowoomba region, to help new migrants feel more at ease when dealing with banks.
Through our lending and deposit products with fairer fees and charges, we will offer our members additional financial benefit of at least $40 million in 2021/22 compared to equivalent products offered by the major banks, as measured by Canstar.#
In financial year 2022, member value was calculated at $93.194 million comprising of $34.679 million for deposit related value and $58.515 million in total loan related value.#
Through adopting high standards of corporate governance and ethical behaviour, we will act with the interest of our members driving our decisions.
We provide 24/7 access to our Speak Your Language interpreter service and have an ongoing relationship with the National Relay Service for hearing impaired people.
Our Diversity and Inclusion strategy, Vulnerable Customers Policy and Reflect Level Reconciliation Action Plan (RAP) will form the standards for our approach to reducing inequality for vulnerable members of our communities.
Our staff undertake regular competency and compliance training and are offered continued professional development, particularly in areas of credit and financial services. We maintain a Code of Conduct that sets out the acceptable standards of behaviour from our staff, and this code is promoted throughout our business.
We also assess, mitigate and monitor any potential modern slavery risks in line with our Modern Slavery Statement.