We’re committed to supporting activities that contribute to greater environmental sustainability. Where possible, we will avoid contributing to unacceptable environmental impacts caused by our activities as well as the activities of our customers, suppliers and business partners.
To encourage member investment in environmentally beneficial activities, we’re working to develop and implement a “green” loan product by 2024. We’re continuing our partnership with Woolworths Organic Growth Fund to promote greater use of organic farming practises in Australia through interest free business loans.
We sponsor Australia's leading food rescue organisation OzHarvest. With our support OzHarvest will deliver an additional 200,000 meals to vulnerable Australians and keep 66,666kg of food waste out of landfill.
We will achieve certification under Climate Active Carbon Neutral Standard for Organisations by 2024, providing us with the tools that help us identify and offset our carbon usage.
We are working to reduce the use of natural resources in our business operations wherever possible. We’re looking at solutions to source renewable energy for all Heritage sites, reducing paper consumption and postage emissions by shifting to digital first documentation and installing energy efficient lighting in all our locations by 2024.
We’re acting now to create the framework we need, to reduce inequality and exclusion for vulnerable members of our communities.
We’re committed to making a minimum of $2.5 million in contributions each year to organisations and initiatives that contribute to the good of the communities in which we operate.
In 2021, Heritage invested $6.7 million in community activities.
We’ve also launched a Migrant Liaison Banking Service in the Toowoomba region, to help new migrants feel more at ease when dealing with banks.
We provide 24/7 access to our Speak Your Language interpreter service and have an ongoing relationship with the National Relay Service for hearing impaired people.
Our Diversity and Inclusion strategy, Vulnerable Customers Policy and Reflect Level Reconciliation Action Plan (RAP) will form the standards for our approach to reducing inequality for vulnerable members of our communities.
Through our lending and deposit products with fairer fees and charges, we will offer our members additional financial benefit of at least $40 million in 2021/22 compared to equivalent products offered by the major banks, as measured by Canstar.#
In 2021, we exceeded this target with a total member value calculation of $58.9 million.#
Through adopting high standards of corporate governance and ethical behaviour, we will act with the interest of our members driving our decisions.
Our staff undertake regular competency and compliance training and are offered continued professional development, particularly in areas of credit and financial services. We maintain a Code of Conduct that sets out the acceptable standards of behaviour from our staff, and this code is promoted throughout our business.
We also assess, mitigate and monitor any potential modern slavery risks in line with our Modern Slavery Statement.