Heritage offers relief package to customers affected by bushfires

Heritage Bank is offering a helping hand to customers impacted by the devastating bushfire emergencies sweeping parts of Queensland and New South Wales.

13 November 2019

Heritage Bank is offering a helping hand to customers impacted by the devastating bushfire emergencies sweeping parts of Queensland and New South Wales.

As a community-centric organisation, Heritage has put together a Bushfire Relief Package that includes a series of measures to assist customers and staff through these difficult times.

This includes:

  • Hardship provisions to help impacted customers through their situation.
  • Waiving fees associated with restructuring of loans needed because of bushfire impacts. 
  • Waiving or refunding fees incurred because bushfire impacts have made it impossible for customers to comply with requirements of their accounts, for example missed payments.
  • Early redemption on Term Deposits and Farm Deposit Management accounts for customers impacted by bushfires, without fees or penalties.
  • Assisting customers who have lost homes or vehicles and are insured through Allianz by fast-tracking their claims and escalating calls to a bushfire specific claims officer if needed.

Customers impacted by the bushfires can contact Heritage’s 24/7 contact centre on 13 14 22 to talk about the assistance we can provide.

Heritage also understands that some staff in affected areas may need to prioritise protecting their homes and ensuring the safety of loved ones. We also know that some of our staff are volunteer firefighters and may be called on to help battle these blazes. We support our staff in these activities and understand it may impact on their ability to get to work as usual.

Above all, safety is the number one priority. If you are in a bushfire hotspot we encourage you to monitor the bushfire situation through the media and through fire service websites to ensure you are aware of where there are dangerous fire zones.

Let’s rally behind our communities and support each other in this time of need.