Heritage wins MFAA National Excellence Award for mutuals for second year in a row

For the second year in a row, Heritage Bank has taken out a prestigious national excellence award for its performance in the mortgage broker sector.

2023 MFAA National Excellence Awards

31 July 2023

For the second year in a row, Heritage Bank has taken out a prestigious national excellence award for its performance in the mortgage broker sector. 

Mortgage brokers again recognised Heritage as the Best Mutual/Credit Union Lender at the Mortgage and Finance Association of Australia (MFAA) National Excellence Awards, announced at The Crown in Melbourne on 27 July.

Heritage followed on its stellar performance last year, again named a finalist across all five MFAA State Excellence Awards – Queensland; New South Wales and Australian Capital Territory; South Australia and Northern Territory; Victoria and Tasmania; and Western Australia. 

Heritage was announced as State Winner at the Victoria and Tasmania, and Queensland Awards, making them finalists at the 2023 MFAA National Excellence Awards.  

Judged by an independent panel of industry specialists, business professionals and experts, the MFAA Excellence Awards are the most rigorous in the Australian mortgage and finance industry.

The Best Mutual/Credit Union Lender category was introduced by MFAA last year, with Heritage now the only recipient of the award since its inception.  

Stewart Saunders, Heritage Head of Broker Experience, said, “It was an incredibly proud moment to accept the MFAA National Excellence Award in the mutual category on behalf of Heritage.

“For the MFAA to recognise the contribution of the customer-owned sector by creating a separate award category recognises the value we add to the industry.

“Mutuals offer a genuine banking alternative. Our Business Development Managers and support team work closely with our broker partners to create positive experiences and great outcomes for our members.

“This award recognises our strong focus on service and reinforces the excellent feedback we’ve received from brokers over the last six months in a highly competitive environment. 

Mr Saunders also highlighted Heritage’s merger with People’s Choice Credit Union earlier this year, creating a new national mutual that offers a compelling alternative to the big banks. 

“Our merger amplifies the value we can deliver for our members through enhanced products and services, better digital capabilities, and competitive pricing, as well as increased support for community and environmental initiatives.

“We exist for the benefit of our members, not shareholders, so to receive this recognition over consecutive years is a big vote of confidence in what we’re doing.”

PHOTO: Accepting the award on behalf of Heritage are Gerald Allan, Business Development Manager; Paul Moses, State Manager Broker Distribution; Stewart Saunders, Head of Broker Experience, and Andrew Galloway, State Manager Broker Distribution.

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