Get in touch

Phone us

Heritage Contact Centre
Based in Queensland
Australia: 13 14 22
Overseas: +61 7 4694 9000

Emergency Services and Healthcare Workers Hotline: 07 4694 9007
Seniors Hotline: 07 4694 9081

Hardship Assistance Enquiries
1800 222 030

Email Us

Heritage Access Line
(telephone banking)
13 14 22

Account Enquiries by Fax 
Loans: (07) 4694 9783
Other Accounts: (07) 4694 9782

Head Office

Heritage Bank Limited
ABN 32 087 652 024
AFS Licence No. 240984
Australian Credit Licence 240984

6th Floor
400 Ruthven St

Postal Address
PO Box 190

Media Contact
Andrew Fox
Manager, Corporate Communications
0419 714 204

Lost / Stolen Cards

To report a lost, stolen or damaged card:
Login to your Mobile Banking App, go to ‘Manage Cards’ and follow the prompts to cancel your card. Alternatively, cancel your card in Heritage Online or call 1800 076 037. If overseas, call +617 4694 9139. 

If you notice any unauthorised transactions, we can help you dispute a transaction.

Serving Legal Documents

Statutory notices and legal documents such as subpoenas, garnishee orders, writs and notices to produce can be served on Heritage Bank Limited by mail or by hand delivery to its registered office. The address for service is as follows:

The Proper Officer
Heritage Bank Limited
6th Floor, 400 Ruthven St

For any queries related to the service of legal documents, please contact us via email at