6 June 2018
Customers have rated Heritage Bank as one of the country’s most favoured financial institutions in the 2018 Mozo People’s Choice Awards.
Heritage Bank has just been announced as a winner in two categories of the national Mozo awards - Outstanding Customer Satisfaction and Most Recommended.
Mozo asks Australians to rate their current banking provider out of 10 on a range of different factors including overall customer satisfaction, customer service, trustworthiness and staff friendliness. The top five in each category receive a People’s Choice Award.
“What makes the Mozo People’s Choice Awards so unique is the winners are solely chosen by the customers interacting with these banks every day,” said Kirsty Lamont, Mozo Director.
“Mozo collected over 5,100 customer ratings across 148 different banking providers.
“These awards are designed to give a meaningful voice to everyday Australians as well as recognise the companies achieving the highest levels of customer satisfaction in their respective industries.”
Heritage Bank CEO Peter Lock said it was gratifying to be again recognised in the People’s Choice Award, after Heritage also picked up awards in two categories last year.
“Heritage Bank prides ourselves on being a customer-focussed financial institution, always looking to provide customers with a great experience and a satisfying outcome,” Mr Lock said.
“I’m absolutely delighted that our customers have endorsed our success in delivering on that vision, through rating us so highly in the People’s Choice Awards.
“We’re passionate about helping people, and we’re gratified that our customers rate us so strongly on satisfaction, and are so happy to recommend us to others.”
Mr Lock said the awards were a timely reminder for people who’d been upset by revelations at the current Royal Commission into banking that customer-owned banks offered a different and more customer-focussed alternative to the big banks.