29 September 2023
Heritage and People’s Choice representatives at this week’s COBA Convention on the Gold Coast have returned with some key insights and renewed passion that will help us deliver for our members.
Customer Owned Banking Association (COBA) members assembled on 25-26 September for the annual COBA Conference and heard from a range of incredible speakers on this year’s theme – Lead with Purpose.
The Heritage and People’s Choice delegation included CEO Peter Lock, Deputy CEO Steve Laidlaw, Senior Executives and our Emerging Leaders. Some of our Emerging Leaders (pictured below) have shared their highlights from a packed schedule at the conference:
Senior Continuous Improvement Consultant Sascha Jones, who took out the 2022 COBA Emerging Leader Award, returned to the conference to share her thoughts after attending the World Council of Credit Unions (WOCCU) conference in Canada earlier this year.
In her conference speech, she highlighted that research had indicated an increasing demand for self-service, omnichannel, seamless customer experiences, and interestingly, that’s regardless of age.