Support for flood and cyclone victims

Hardship relief available for victims of cyclone and flood damage

Heritage Bank will work closely with customers affected by current flood and cyclone damage to help them get through any financial difficulties they might face, CEO Peter Lock said today.


Mr Lock said Heritage recognised that the terrible damage people had suffered to their property and lifestyle would also affect their financial situation.


“We know we have customers who have been hit hard by these disastrous events and are going through unbelievably tough times,” he said.


“The last thing these people want to be worried about at this stage is how to meet their loan or credit card repayments.


“I want to assure affected customers that we do have a comprehensive Hardship Relief Policy in place, which recognises borrowers could be facing financial difficulties and helps work out a way to get through those issues.”


Heritage assesses each application for hardship relief on its merits and works with the customers to develop the best solution possible.


If you have been affected, please phone 1800 222 030 during business hours or go to our website to find out more about our hardship policy.