About us

Heritage Bank has grown from our origins in Toowoomba in 1875 to become one of Australia’s largest customer-owned banks, with branches in Queensland and New South Wales, and a national network of mortgage broker partners.

About us

When you join Heritage Bank, you're not just a number. You become one of our members and can have a voice in how we operate. We're committed to helping our members through good times, and times of hardship. We know that helping our members reach their financial dreams is not just about great products and competitive rates, it's about their entire banking experience. We have branches across Queensland and NSW and our Contact Centre is available 24/7.

How we operate

In March 2023, Heritage Bank entered a new phase in our history, by merging with People’s Choice Credit Union to create Australia’s leading member-owned banking organisation. While we have come together as a single organisation, we will continue to operate under the Heritage Bank and People’s Choice brands for an interim period while we continue our integration process. After that, we will adopt a single new brand, one that reflects our new aspirations, as well as the legacies of both Heritage and People’s Choice. 
We're part of a movement that began in Australia over 150 years ago, when groups of like-minded workers and communities came together to create building societies, credit unions and mutual banks.
Our origins can be traced back to 1875, when the Toowoomba Permanent Building Society was established. 
Meet the leaders who help make Heritage Bank what it is today.
View current job opportunities and find out more about why Heritage and People's Choice is a great place to work.
At Heritage, what motivates us isn’t how much profit we can make, it’s about making people’s lives better. Our Member Charter outlines our commitment to our Heritage members.
We support our members with award-winning products and customer service that genuinely puts People first.
Community support

We support our members and their wider communities by making a positive difference through a diverse range of community initiatives, including our widespread Sponsorship program,  Annual Photographic Awards,  Community Branches and the Heritage Bank Charitable Foundation.
Heritage in the community 
Learn about the community initiatives we're supporting, including our annual Heritage Bank Photographic Awards.
Heritage Bank Charitable Foundation
The Heritage Bank Charitable Foundation is dedicated to improving the quality of life for people in need throughout our community, by giving grants to eligible not-for-profit organisations. 
Financial information

When you join Heritage, you’re not just a number; you are one of our owners and can have a voice in how we operate.

We openly disclose our financial results and we invite our members to attend our Annual General Meeting to hear firsthand about our performance and future plans for the Bank. 

Member Centre

Visit our Member Centre for our latest financial announcements, Annual General Meeting notices, policies, constitution and prudential information.

Payment Service Availability reporting
The Reserve Bank has introduced required payment service availability reporting. As part of this we update our members on our payment service availability every quarter.

Merger news

Heritage and People's Choice have officially merged to create a new national mutual that offers a compelling alternative to the big banks, and we'd like to share our new brand with you.

Keep up-to-date with the latest news from Heritage Bank.
Get in touch

Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.
Speak to us in your language
Chat to us in your language using our free and trusted interpreter service. Available at your local branch and over the phone.
Our locations
If you're wondering 'where is the closest Heritage Bank branch or ATM near me?' our Heritage Bank branch and ATM location tool can help you. Visit us today.