FAQs

General FAQs

No, but some branches are open extended hours on some nights and Saturday mornings for your convenience. Call the Contact Centre on 13 14 22 to find out the opening hours of the branch closest to you.
Yes, insurance quotes can be obtained from any branch, by calling 13 14 22 or via an online quote. Information about the insurance products available can be found in the Insurance section.
You can visit any branch and make an appointment to see a branch manager or loans officer, or you can call 13 14 22 for more information.
Our Contact Centre is available to answer your calls 24/7 on 13 14 22.
Heritage offers a full range of financial products including mortgage and personal loans, credit cards, savings and access accounts, term deposits, online saver accounts and insurance.
See our Locations page for more details on ATM locations.

If you register your membership for SMS Services, SMS Security replaces your Pay Anyone Password as the method of authentication. 

This means that if you had a Pay Anyone Password but choose to register for SMS Banking Services in Heritage Online, your Pay Anyone Password will be replaced and you will no longer be able to complete functions using this password. 

Please note that although it is not a requirement to sign up for SMS Services, you can only have a Pay Anyone Password OR SMS services, not both.

If you have mistakenly registered for SMS Services and wish to reactivate your Pay Anyone Password, please contact us on 13 14 22. 

The Pay Anyone process is streamlined, members simply perform a transfer, entering the details of the new destination into the fields provided. If the destination is new, the system will automatically detect this, ask for the appropriate authentication, either a Pay Anyone Password or a One Time Password.

Heritage online has introduced the “I Need To…” and “I’d Like To…” panels. These panels are located on the right hand of the screen and the options available change depending on your membership characteristics, and the page that you are viewing.

Two options that are likely to be useful are “View Visa Authorisations” and “View Loan Details”. These two can be found in the “I’d Like To...” panel and they will only appear if you are viewing transactions for an account for which this option is relevant. For example, if you view transactions for an account with a Credit or Debit card attached, the option to “View Visa Authorisations” will be visible. If you view transactions for any loan account, the option to “View loan/Line of Credit Details” will appear. Many other options that used to appear under the “A/C DETAILS” menu are now contained under the “I’d Like To…” panel, including viewing details of a term deposit, or finding the available balance breakdown of an account.
Mobile Banking

A woman at home looking at her phone
Mobile Banking FAQs
NPP General FAQ's
Frequently asked questions about the New Payments Platform (NPP), PayID and Security.