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2026 News

People First Bank achieves strong growth as major banking transformation takes shape
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Working for You

Welcome to the latest issue of Working for You, the Heritage Bank quarterly member newsletter.

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Andrew Fox
Leader, Corporate Affairs
0419 714 204
heritage.news@heritage.com.au

Archive news

2025 News

Heritage Bank Kingaroy celebrates 25 years
South Burnett Aquatic Centre makes a splash with new poolpod launch
People First Bank supports South Australia’s grass-roots cricketers through Adelaide Strikers partnership
Heritage Bank 2026 calendar continues celebration of legacy homes
Golfers swing big for charity, raising $53,000 at People First Bank Golf Day
Aussie talent shines in 2025 People First Bank Photographic Awards
People First Bank recognised among world’s leading banks for positive impact
Plans submitted for People First Bank’s landmark new Toowoomba head office
People First Bank delivers strong results as digital platforms near launch
2025 People First Bank Photographic Awards now open
Community spirit shines as Heritage Palmwoods distributes around $178,000 in local sponsorships
Donate a mobile phone at all People First Bank branches
Regional UniSQ students receive boost from Heritage Bank Scholarship
People First Bank sets ambitious targets to cut carbon emissions
Good news for borrowers: People First Bank cuts variable home loan rates
People First Bank Charity Golf Day raises $64,000 for community organisations
Heritage Nanango powers up community with lifesaving defibrillators
Heritage Nanango announces community grant recipients
Relief for customers with variable home loans cut by 0.25%
Heritage Bank highly commended at 2025 Finder Credit Card Awards
Heritage Bank and People’s Choice branch changes

2024 News

A message from our CEO Steve Laidlaw
Heritage Bank calendar tradition continues in 2026 with a nod to history
People First Bank partners with FKG Group to develop landmark new head office in Toowoomba
Win People First Stadium for a day
Stunning images shine in $50,000 prize pool at People First Bank Photographic Awards
Kerry Betros receives honour for exceptional service to the customer-owned banking sector
United culture and technology drive People First Bank’s strong financial performance
Heritage Palmwoods Community Branch presents over $210,000 in sponsorships to local community groups
Local cricket club bowled over by $30,000 community grant from Heritage Highfields
Demolition work starts on People First Bank new head office site
New features on the way for Heritage mobile banking app
A message from our CEO Steve Laidlaw
Take a shot at $50,000 in prizes in the People First Bank Photographic Awards
People First Bank signage gives new look to Toowoomba skyline
People First Bank announces CEO and Board transitions
Say hello to People First Bank Foundation
Behind the scenes of our new brand
Charity golf day raises $60,000 for grassroots community groups
People First Bank announces inaugural half-year results
Introducing People First Stadium
Heritage Bank recognised in the 2024 Finder Credit Card Awards
Heritage and People’s Choice shows the way – cutting home loan rates and lifting term deposits
Heritage and People’s Choice $400 million senior debt deal the largest of its kind by an Australian mutual
Artwork shines as new People's Choice branch opens for business in Palmerston
Impacted by severe weather events? Find out about financial hardship assistance
Heritage Bank & People's Choice National Christmas Appeal wrap-up

2023 News

Teen’s surprise birthday party transforms Heritage Bank Stadium
Helping sick kids this Christmas
Heritage and People’s Choice Bank Charity Golf Day raises $50,000
Community safer thanks to Karalee Community Branch donation
Introducing… People First Bank - the new name for positive change in banking
Former Toowoomba boutique hotel features on Heritage Bank calendar
Footy dreams come true for Gold Coast school kids taking over Heritage Bank Stadium for a day
Reserve Bank’s latest increase sees rate move
Palmwoods Community Branch grant provides shady solutions to beat the summer heat
AGM told initial performance creates strong foundation for Heritage and People’s Choice
Heritage Nanango Community Branch grants gives $250,000 back to South Burnett community
Strong results kickstart Heritage and People’s Choice’s drive to make Australian banking better
COBA Convention attendees return with insights to boost member experience
Heritage and People’s Choice launches pilot of Australia’s first branch card recycling initiative
2023 Heritage Bank Photographic Award winners announced
2023 Money Magazine Consumer Finance Awards
Win the loan of Heritage Bank Stadium for a day
Heritage Bank Stadium connects homeless to essential services on the Gold Coast
Over $269,000 in sponsorships awarded by Heritage Palmwoods Community Branch
Heritage wins MFAA National Excellence Award for mutuals for second year in a row
Emerging leader winner attends international finance conference
Sydney charity Riding for the Disabled receives Heritage Bank calendar funding boost
At its four-month milestone, Australia’s largest customer-owned bank has exceeded a number of its key performance targets
Inquiry boosts opportunity for greater recognition of customer-owned banking model
Global mutual sector representatives hear how Heritage and People’s Choice will reshape the banking landscape.
Gympie food relief services boosted by Heritage Bank donation
Reserve Bank’s latest increase sees rate move
PayTo is coming soon to Heritage
Toowoomba cancer patients to benefit from funding boost from Heritage Bank calendar
Our Car Loan takes the podium
Calendar donation brings comfort for kids with heart disease
Reserve Bank’s latest increase sees rate move
Heritage Bank Charitable Foundation makes an impact
Heritage calendar donation connects homeless to essential services in Logan
Heritage Bank recognised in the 2023 Finder Credit Card Awards
Heritage Bank calendar donation boosts services RSPCA’s Wacol centre
Queensland Broker Team Celebrated for Excellence
Increased returns on savings accounts and term deposits
Merger of Heritage Bank and People’s Choice Credit Union delivering for members
Reserve Bank’s latest increase sees rate move
Employee recognition program front and centre of major bank merger
2023 Heritage Bank Photographic Awards open until 30 June
Enjoy First Perks at Heritage Bank Stadium
Heritage and People’s Choice announces site for new Toowoomba head office
Heritage and People’s Choice feature on World’s Best Banks list
GC SUNS & Heritage Bank Stadium launch People First Indigenous artwork
Term deposit return increased above Reserve Bank’s latest move
Heritage Bank and People’s Choice Credit Union officially merge
Heritage extends roll-out of Eco Cards
Community groups benefit from Heritage Golf Day grants
Heritage Bank Stadium the new home of the SUNS
Heritage responds to February RBA cash rate increase
Heritage celebrates release of eco-friendly cards with revegetation project in regional Queensland

2022 News

Heritage Bank launches eco-friendly Visa Debit Cards
Heritage responds to December RBA cash rate rise
Heritage Charity Golf Day hits special milestone
Brisbane home features on Heritage Bank calendar for 2023
Heritage achieves Climate Active certification
Positive member vote on merger proposal confirmed
Woolworths bolsters cherry grower’s climate resilience with $500,000 grant
Members approve merger of Heritage and People’s Choice
Western Union changes name to Convera
Heritage responds to November RBA cash rate rise
Heritage Bank members to have their say on merger proposal
Heritage responds to latest interest rate rise
Heritage CEO urges people to be wary of increasingly savvy scammers
Wagners teams up with Heritage for staff banking benefits
Treasurer approves merger proposal
2022 Heritage Bank Photographic Award winners
Heritage to pass on latest interest rate rise
R U OK? Supporting people facing financial difficulties
Strong financial performance has Heritage well positioned for planned merger
Heritage calendar donation helps expand food relief programs
Customer-owned banks record high customer satisfaction
Heritage launches online international payments service
Heritage Bank to pass on latest interest rate rise
COVID-19 Support
Calendar donation supports vulnerable women in Queensland
Heritage wins MFAA National Excellence Award for mutuals
Heritage teams up with Unmind
Heritage appoints new Chief Information Security Officer
Suncorp takeover means time is ripe for mutual alternative
Sunshine Coast disability support charity receives helping hand from Heritage
Heritage to pass on latest interest rate rise
Our charity calendar helps rescued dogs find forever homes
Disability support services trailer hits Toowoomba region streets thanks to Heritage Bank sponsorship
Heritage appoints ESG & Sustainability Manager
Heritage to pass on interest rate rise
Dalby team recreates special memory for member
Interest rate changes effective 13, 16 and 23 May, 1 and 9 June 2022
Heritage recognised as finalist at National MFAA Excellence Awards
Heritage Bank appoints new Head of Internal Audit
2021 Heritage Bank Charity Golf Day beneficiaries receive grants
Heritage Bank wins two 2022 Mozo People’s Choice Awards
Heritage Bank Photographic Awards return in 2022
Interest rate changes effective 27 April 2022
Heritage Bank and People’s Choice proceed with merger plans
Heritage Bank Charity Golf Day hits $1 million milestone
Heritage Bank scores three Mozo Experts Choice Awards
Heritage Bank announces $100,000 to support flood-impacted communities
Interest rate changes effective 11 March 2022
Heritage Gatton branch celebrates relocation and reaffirms commitment to community
Sanctions will impact transactions involving select banks
Heritage Bank maintains solid financial performance
Branches in flood-hit areas will remain closed
Financial assistance measures for members hit by floods
Select branches to reopen on Saturdays following temporary change to trading hours
Interest rate changes effective 1 February 2022
Heritage partners with Australian Death Notification Service (ADNS) to help loved ones of Heritage members who have passed away
Temporary change to Saturday branch trading hours

2021 news

Heritage Nanango Community Branch celebrates 20th birthday
Heritage opens new branch in Tweed Heads
Heritage Bank lends a helping hand to refugees
Interest rate changes effective 1 December 2021
Toowoomba home features on the Heritage charity calendar for 2022
Heritage Bank appoints Australian Unity as development partner for multi-million Head Office project in Toowoomba
Interest rate changes effective 24 November 2021
Heritage and OzHarvest urge Australians to end food waste - and save $2500 a year
Heritage Bank defies industry norm by opening new branch in Sydney’s Macquarie Park
Interest rate changes effective 1 November 2021
Heritage Bank cements long-term commitment to Toowoomba with plans for new Head Office building in the CBD
Interest rate changes effective Tuesday 12 October 2021
Employer of Choice award recognises Heritage's great workplace culture
Heritage Bank announces record pre-tax profit for 2020-21
Two Sydney branches to reopen after temporary closure
Heritage Bank makes $1 million donation to help people in need
Interest rate changes effective 8 September 2021
Heritage named amongst best of the best at InfoChoice 2021 Banking Awards
Temporary change to branch trading hours
Winners share in $50,000 in prizes as 2021 Heritage Bank Photographic Awards announced
Heritage Bank and People’s Choice to explore merger opportunity
Heritage Bank boosts lending services through COVID with virtual appointments
COVID-19 update
Changes to select mortgage interest rates effective 5 August 2021
Translator service allows Heritage to Speak Your Language
Target Bonus interest rate change effective 1 August 2021
First-ever recipient of Heritage Bank Peter Cleary Memorial Scholarship announced
Heritage Bank flicks switch on renewable power for Head Office building in Toowoomba
Interest rate changes effective 14 July 2021
Heritage Bank moves Brisbane offices into new CBD location
Heritage Bank amongst major winners in Money magazine’s 2021 Consumer Finance Awards
Heritage unveils member charter and reaffirms people first commitment
We're writing to a number of home loan customers in Victoria
New USQ scholarship helping student from refugee community
Heritage Bank Charitable Foundation provides a second round of $90,000 in grants for charities
Heritage reduces select investment home loan interest rates
Heritage resumes interstate expansion with two new branches to open in Sydney and Tweed Heads
Cuteness overload as story dog Daisy visits Heritage Bank branch
Changes to term deposit and personal loan interest rates effective 5 May and 6 May 2021
Heritage Bank helps Bundaberg community angels continue school lunch program
Heritage Chairman reaches incredible 30-year milestone
Changes to deposit and term deposit interest rates
Heritage calendar donation helps Gold Coast-based charity build brighter future for Indigenous students
Support services for vulnerable women in Toowoomba boosted by Heritage Bank donation
Gold Coast children’s counselling charity receives boost from Heritage Bank
Heritage Bank Director to stand down after nine years’ service
Generous Heritage donation provides comfort to palliative care patients in Gympie
Heritage consolidates Brisbane CBD office presence
Heritage offers relief package to customers affected by floods
Heritage Bank announces new partnership with Chandler to significantly upgrade customer communications
Heritage Bank hosts home loan session in Arabic to support new migrants and refugees
Heritage Bank defies COVID impacts to post solid half-year profit and strong deposit growth
Heritage Bank engages EY to help deliver its Open Banking solution
Heritage Bank donates $65,000 to community organisations
Heritage Bank scoops six 2021 Mozo Experts Choice Awards
Heritage teams with Experian to improve loans process for borrowers

2020 news

New fibre-first communications deal with Vocus transforms Heritage Bank’s digital capabilities
Heritage Bank and USQ announce $300,000 endowment fund for new scholarship honouring former executive
Heritage announces national sponsorship of food rescue group OzHarvest
Heritage Charity Golf Day hits massive fundraising mark
Heritage celebrates 40 years of showcasing Queensland’s finest domestic architecture
Heritage Bank adds international expertise to leadership ranks
Heritage Bank credit card transfer offer provides Aussies with 12 months interest free
Heritage Bank customers avoid further COVID loan deferrals
Heritage announces cuts to interest rates
Heritage rated most authentic bank in Australia - for second successive year
Heritage Bank joins new group formed to promote living and working in regional Australia
Heritage has been named Employer of Choice in The Australian Business Awards 2020
EFTPOS transactions now available on Samsung Pay
Cashback offer provides $2000 boost for first home buyers
Heritage welcomes proposed reforms to credit regulation
Strong results have Heritage well positioned to handle COVID impacts
Heritage tops Australia for customer satisfaction in J.D Power 2020 study
2020 Heritage Bank Photographic Awards winners announced
Time for greater effort to educate consumers on mutual banking model
Heritage Brings Apple Pay to Customers
COVD-19 ushers in new ways of working that could see regions boom
Heritage named number one in Australia on Forbes list of World’s Best Banks
Heritage introduces additional banking services to support migrant communities
Heritage puts animals first with donation to RSPCA Queensland
Timely Heritage donation helps Emerge continue supporting disadvantaged youths
Heritage donation music to headspace Caboolture's ears
Heritage introduces digital identification service
Massive Heritage Bank Photographic Awards prize money boost to $50,000
Major coup for Heritage as heavyweight banking executive joins Board
Vivienne Quinn steps down after 25 years on Heritage Board
Heritage accounts recognised through Canstar and RateCity awards
Heritage announces new hotlines for seniors, emergency services and healthcare workers
Heritage cuts interest rates to help those in need
Heritage announces interest rate cuts
Heritage rated most authentic bank in Australia
Heritage delivers solid half-year results
Heritage reminds people to remain cyber security savvy
Heritage Stanthorpe raffles iconic bushfire print as part of Apple and Grape Festival celebrations
Heritage scores coveted spot as one of Australia’s Top Kick Start Savings providers
Heritage contributes to Red Cross bushfire fund
Community organisations pick up $63,500 from Heritage Charity Golf Day
Heritage staff rally behind community in aid of bushfire relief
Heritage introduces a new mobile lending service

2019 News

Heritage Charity Golf Day raises money for community organisations
Account holders can now request increase to daily transfer limit
Original home of prestigious school features on 2020 Heritage Bank calendar
Tree overhaul revitalizes fairways at Crows Nest Golf Club
2019 Loads of Love Appeal launch
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Heritage Bank opens first branch in Sydney
Heritage Bank to target growth in business banking
Heritage Bank reveals first look at updated logo
Heritage awarded top IT innovation awards
Heritage Bank reduces home loan rates
Heritage introduces additional SMS and email security notifications
Heritage Bank hits $10 billion milestone
Heritage Bank announces cuts to home loan rates
Heritage Bank Photographic Awards winners announced
New cycle trail attracts more visitors to South Burnett with help from Heritage Nanango Community Branch
Heritage Bank encourages people to remain scam savvy after Scam Awareness Week
Competition still best way to earn trust: Heritage Bank
Heritage Bank reduces home loan rates again
Heritage Bank Board member steps down
Heritage Bank updates serviceability floor
Heritage Bank to open Sydney branches in first interstate move
Heritage calendar helps Wynnum Manly Meals On Wheels deliver
Heritage Bank reduces lending rates
Heritage Bank finalises real-time payments rollout
Heritage Bank Charitable Foundation now able to accept donations
Heritage Bank welcomes growing interest in customer-owned banking institutions over 'Big Four'
Heritage calendar helps Sunshine Coast organisation provide important support
Lockyer Valley farm receives Woolworths Organic Growth Fund’s first loan
Heritage Bank calendar helps Logan charity get meals to the homeless
Heritage Bank to cut home loan interest rates
Millmerran community groups share in over $70,000 in funding grants
Heritage scoops up big wins at 2019 Mozo People’s Choice Awards
Heritage Bank appoints new Company Secretary following retirement of long-serving executive Bill Armagnacq
Support services for bereaved families boosted by Heritage Bank donation
Canstar recognises Heritage’s 5-Star Rating for Outstanding Value Home Lender
Heritage Crows Nest Community Branch celebrates 20th birthday
Heritage Nanango Community Branch matches donations for inclusive playground
Update on LMW data disclosure incident
Heritage Bank home loan named amongst Australia’s best for value
Heritage matches customers generous worlds greatest shave donation
Heritage Bank appoints new Director
Forest Lake community groups unite for grant celebration
Heritage Bank records strong loan growth in subdued market
Heritage Bank tops Australia to take out Bank of the Year award for Customer Satisfaction
Heritage Bank hands out more than $69,000 in grants to Queensland community organisations
LMW data disclosure incident
Broker recommendations could impact customers and competition: Heritage Bank
New legislation to unlock greater competitiveness for Heritage
Forget the hype about neobanks
New research reveals Aussie parents feel stress of back to school costs
Toowoomba couple off to Sri Lanka thanks to Heritage Credits
Heritage slashes investor home loan rates
Heritage Bank Queen Street branch temporarily closed

2018 News

Whistleblowers Protection Policy
We win Outstanding Customer Satisfaction and Most Recommended at 2018 Mozo People's Choice Awards
Heritage community grant powers up Crows Nest Men’s Shed
Heritage launches online redraw
Heritage Bank appoints Head of Strategy Delivery
No more "foreign" fees for using big bank ATMs
Heritage Bank CEO hits Canberra to support #MoreThan4 campaign
Changes to how loan balances appear on mobile and internet banking
Heritage Bank opens new branch at Westfield Coomera
Heritage community grant helps Crows Nest State School students switch to new technology
We're removing some transaction fees
Heritage Karalee Community Branch gives $109,000 in funding grants to local organisations
Heritage Bank calendar helps Sunshine Coast community centre support people in need
Heritage Bank announces new Chief Operating Officer
Heritage Bank appoints new Chief Risk Officer
Australians now more receptive to switching banks
Heritage Bank urges Australians to own your banking
Heritage Bank senior executive Paul Francis to retire
Heritage cuts rates on investment loans
Heritage partners with Endeavour Foundation on virtual reality training program
Heritage launches Samsung Pay
Community tees off for 21st Annual Heritage Charity Golf Day
Heritage Bank urges consumers to stay safe online this Christmas
Woolworths joins partner Heritage Bank for Queensland launch of $30 million Woolworths Organic Growth Fund
Proposed reforms could help expose inherent conflicts in the big bank model: Heritage Bank
Magnificent Minden home with former life as popular restaurant features on 2019 Heritage Bank calendar
2018 Loads of Love Appeal
Heritage Bank announces record profit for 2017/18
We score highest customer satisfaction in Australia, according to Roy Morgan
Heritage Bank launches Google Pay
2018 Heritage Bank Photographic Awards winners announced
Heritage Bank to increase variable home loan rates
Heritage Bank welcomes increasing trust in customer-owned banking sector
Heritage Bank hands out more than $75,000 in grants to community organisations
Gold Coast cancer patients to benefit from funding boost from Heritage Bank calendar
Efficiencies help drive Heritage Bank’s record half-year profit
Heritage Bank calendar helps homeless in Redlands area
Heritage Palmwoods Community Branch rewards local community groups with over $102,000 in grants
Heritage Bank launches new website
Heritage customers help contribute $75,000 to Palmwoods Boardwalk
Heritage Bank to launch new Charitable Foundation

2017 News

Support for flood and cyclone victims
Rate rise for investment home loans
Increase to variable home loan rates
Heritage Bank lifts profit in 2016/17
Heritage support helps Legacy families
Heritage Bank resumes investor lending
Heritage makes changes to fee structure
Heritage Bank welcomes decision on Royal Commission
New Heritage app feature lets people temporarily lock card transactions
Heritage Bank announces appointment of Chief Operating Officer
Heritage Bank Caloundra temporarily closed due to flooding
Heritage Bank Crows Nest helps local students find recipe for success
Heritage Bank cuts home loan interest rates
Heritage Bank moves on investor home loan rates
Heritage Bank reports record half-year profit growth
Heritage Bank to temporarily halt investor lending
Heritage Bank tops Australia for customer satisfaction, awarded in December 2017
Heritage again enjoys 5-Star recognition from Canstar awarded in September 2017
Heritage establishes fund for police officer killed on duty
Heritage Bank Calendar
Heritage Bank launches improved internet banking platform
Heritage Millmerran helps donate bus to retirement village
Heritage Millmerran Community Branch gives $90,000 in funding grants to local organisations
Heritage Nanango announces 2017 Community Grants
Heritage Queen Street branch closes its doors for major upgrade
Speed issues mean we’re reinstating previous internet banking system
Heritage Bank releases new look internet banking platform
Heritage Bank rolls out new look internet banking platform
Heritage Bank shares more than $40,000 with local community
Heritage recognised for excellence in 2017 Mozo People's Choice Awards
Heritage Bank trials Australia-first wearable payment device
Heritage wins 5-Star recognition from CANSTAR on five products - July 2017
Reports of high mortgage stress rates in Toowoomba region alarmist: Heritage Bank
Reforms could kickstart new era in banking sector: Heritage
Van donated by Heritage Bank hits the streets as Toowoomba Clubhouse commercial laundry celebrates official opening
Heritage Bank appoints new Chief Financial Officer
Heritage Bank expands footprint with 43 new ATMs at Freedom Fuel outlets
Heritage Bank calendar helps purchase new wheelchairs for Logan amputees
Our customers most likely to recommend Heritage Bank according to 2017 Roy Morgan survey
Heritage Bank launches HOVA into market
Aussie appoints Heritage to panel of lenders