Cyclone Alfred - scam warning

6 March 2025

As we start to see the impact of Cyclone Alfred, it's important to stay alert against scammers who take advantage of natural disasters.

We’ve put together some common tactics scammers use and tips to help protect yourself:

Common scam tactics:

• Fake charities: Scammers may pose as legitimate charities asking for donations to help cyclone victims. Always make sure the charity is real before donating.

• Phishing emails and texts: Be cautious of unsolicited emails or texts claiming to offer aid or requesting personal information. These messages often contain malicious links.

• Fraudulent repair services: Scammers may offer quick and cheap repair services for storm damage. Check the legitimacy of any service provider before agreeing to any work.

• False government assistance: Scammers might impersonate government officials offering financial aid or asking for personal details. Always contact official government channels directly.

Tips to help protect yourself:

• Double check before you donate: Only donate to well-known and reputable charities. Use official websites to make donations. You can verify Australian charities through the Australian Charities and Not-for-profit Commissions website.

• Beware of unsolicited contacts: Do not click on links or open attachments from unknown senders. Check the sender's identity through official channels.

• Research service providers: Check reviews and credentials of any repair service before hiring them. Avoid paying upfront for services.

• Contact authorities directly: If you receive a call or message claiming to be from a government agency, hang up and contact the agency directly using official contact information.

Remember, always:

STOP: Don’t give money or your information to anyone if unsure.

CHECK: Ask yourself if the message or call is fake.

PROTECT: Act quickly if something feels wrong.

If you have concerns about the security of your Heritage account, please contact us as soon as possible on 13 14 22.