Internet Banking Help Centre

Getting started

Getting started with internet and mobile banking at Heritage is easy.  We call our internet banking 'Heritage Online'. That's because you can access it online anytime on your desktop computer or mobile internet browser. You can also use our Mobile Banking App to bank on the go.

If you haven't already, you'll need to register for Heritage Online to login for the first time.  To register, simply call us on 13 14 22 or visit your local branch.

On this page you'll find helpful guides on how to reset your password, update your details, request statements and transfer money. 

Most popular help guides

How to reset my forgotten password
If you've forgotten your password we'll need to issue you with a new one. Contact our internet banking support line on 1300 722 767.
Daily transfer and BPAY® limits
You can view and decrease your daily transfer limits in Heritage Online. To increase your limits, contact us 24/7 on 13 14 22.
Update my address, phone number or email address
Update your contact details when logged into Heritage Online, over the phone or in person. 
Set up SMS Security
SMS Security is a convenient, free service that provides a second level of authentication for certain internet banking transactions, including adding a new payee. 
Quick how-to's

How to manage my scheduled transfers

How to manage your scheduled transfers in Heritage Online.

Mobile Banking App

Mobile Banking Support and FAQs

Frequently asked questions about using our Mobile Banking App.