Mobile Banking FAQs

Heritage Mobile Banking is an App specially designed to allow access to Heritage Online via mobile devices. 

Our Mobile Banking App does not provide every feature available in the standard Heritage Online internet banking site, however it allows you to view your accounts, list recent transactions and perform transfers and BPAY payments. There are new features being added regularly.

Our Mobile Banking App is available as an app for iPhone and Android devices.

If you require full functionality access, you can log in to Heritage Online on your mobile device with internet access and a secure browser. 

You need to be registered for Heritage Online. Once registered you can start using Heritage Mobile Banking or Mobile App immediately with your existing member number and password.
Heritage Mobile Banking includes a number of security layers. The security of your money is guaranteed so long as you observe the Heritage online terms and conditions.
Heritage Mobile Banking has been designed to be quick and simple to use when you are out and about. Please use Heritage Online for viewing more historical transactions.
The running balance of your accounts has not been included in Heritage Mobile Banking to allow more effective use of the limited  space on mobile devices with a small screen.
Yes, after logging into the app, select the 'Transfer Money' icon and follow the prompts. The option to add a new payee will appear when you select the destination for the transfer in the 'To' account screen.
No. Please logon to Heritage online to schedule transfers or payments.

Yes.  When making a payment, select My Payees.

If using an Apple device, swipe from right to left to delete your selected payee.

If using an Android device, hold your finger on the payee to delete your selected payee.

Yes. Provided you have linked your memberships in Heritage Online, you'll be able to switch between them in the Mobile Banking App. 

You can increase your daily account transfer and BPAY® limits by contacting us on 13 14 22.

If you'd like to decrease your daily account transfer limits, you can do this yourself when logged into Heritage Online

If your device is enabled with the functionality go to settings to enable. 

To protect your security we recommend that you only load your own fingerprint or face onto your device so that you are the only person who can access your Mobile Banking. 

From the transaction listing for your account, tap on the red arrow.

This will display further transaction details on certain types of transactions. 

If you are still not sure, please contact us to find out more.