eStatements

Dust-proof your statements

eStatements

With eStatements, you can receive your statements online through internet banking rather than in the post. It's a great way to reduce paper usage and impact on the environment. Plus, once you register you’ll be able to view previous statements on your accounts.

Get Started

Register your eligible accounts for eStatements now in our Mobile Banking App via the Settings menu. You can also login to Heritage Online on a desktop or mobile browser and register for eStatements via the Services menu. Once registered we’ll send you an email each time your statement is ready to view.

Some things you need to know

  • Once you register an account for eStatements, you will no longer receive a paper statement for the account.
  • You can enable or disable accounts for eStatements in the services menu of Heritage Online or by calling 13 14 22.
  • Due to legislative requirements, if you have a joint account with a loan or credit account you won't be able to nominate for eStatements online. Please complete and return our eStatement Application for Registration form to update your preferences.
  • You will need to provide a valid email address which must be regularly checked so we can tell you when your statement is ready and provide you with information from time to time. Please check your email is not full and your junk/ spam settings allow you to receive these email notifications.
  • We may remove accounts from being viewable through eStatements. If this happens, paper statements will resume for those accounts.
  • If you register an eligible passbook account for eStatements, you will no longer be able to use your passbook. eStatements replace your passbook. See our Guide to Heritage Deposit Products prior to proceeding.
FAQs

How often are statements issued?

For transaction, savings, home loan and personal loan accounts, statements and eStatements will be automatically issued every 100 transactions or 6 months from your account opening date, whichever happens sooner. 

You can request to receive your statements or eStatements when it suits you – from daily frequency up to once every 6 months. For example, some customers choose to receive their account statements every 7 days or on the first working day of every month. Simply call us on 13 14 22 and ask us to update your statement frequency. 

Statement frequency and dates cannot be changed for these accounts:

  • Visa Credit Card accounts
  • Interest only loan accounts 
  • Living Equity Line of Credit 
 

How do I change my eStatement preferences?

You can enable or disable accounts for eStatements in the Settings menu of our Mobile Banking App, in the Services menu of Heritage Online or by calling 13 14 22.

Due to legislative requirements, if you have a joint account with a loan or credit account you won't be able to nominate for eStatements online. Please complete and return our eStatement Application for Registration form to update your preferences.

Why can't I view or download my eStatements?

Members using Internet Explorer may experience problems when attempting to view and download eStatements. This issue is due to an option in the browser’s advanced settings that prevents encrypted pages from saving to disk. When this option is selected, any secure downloads will fail.

You can address this issue by making the following temporary change to your browser settings:

Click on “Tools” and select “Internet Options”. In the Internet Options window, select the “Advanced” tab and scroll down to the section on Security. Under this heading you will find the checkbox ‘Do not save encrypted pages to disk’. Ensure that this checkbox is not ticked when attempting to download your eStatement and click on the “OK” button.

uncheck "Do not save encrypted pages to disk"

 

For our minimum system requirements for using Heritage Online please view our System and Browser Requirements.