How to change an internet banking password

Heritage Online Help Centre

How to

If you know your current password and would like to change it, you can do so in Heritage Online on your desktop computer or mobile browser.

Step 1: Log into Heritage Online and go to the Settings menu to change your selected passwords at any time. 

Choose from the following options in the menu to change a specific password:

  • Change Login Password
  • Change Pay Anyone Password - if you use a Pay Anyone Password
  • Change Authorisation Password - if you use an Authorisation Password

Step 2: Enter your current password

Step 3: Enter your new password

Step 4:  Retype your new password to confirm and click 'Submit'. A message will appear on the screen confirming that your new password has been accepted. Your change is effective immediately.

Note: You should change your login, pay anyone and authorisation passwords immediately if you suspect that anyone else may know it. Read our tips on keeping your password and pin secure.

Our Contact Centre is here to help you with internet banking, account troubleshooting, card management and lots more.

Call our internet banking support line on 1300 722 767 or tap here for live assistance.