Heritage Online Help Centre
The minimum operating system that the Heritage Mobile Banking App can support is now iOS12 and Android 7.0 (Nougat). If you're using iOS11 or Android 6.0 (Marshmallow) please update your operating system on your device as soon as possible. If you require further assistance, contact us 24/7 on 13 14 22.
Heritage Online does not officially support operating systems and browsers other than those listed below. You may be able to successfully access Heritage Online using Internet Explorer, Firefox, Opera and other browsers, but Heritage does not provide technical advice or support for such systems.
If you're having trouble accessing Heritage Online using a supported browser, try clearing your cookies and adding Heritage to list of trusted sites in your browser.
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Mobile Browser |
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Session Cookies
A cookie is a text string that is saved into a file on your computer and is used by websites so that they remember who you are. A cookie cannot search your computer or look in other files – it is simply a text file.
Usually a cookie will contain a random set of characters that tells a website that your browser has visited that website before. Sometimes a cookie can contain personal information, but it only contains information that you have given to that website, and it is always encrypted.
Heritage Online requires a session cookie. A session cookie is a cookie that is maintained only while you are accessing the website you're on.
It is not stored on your PC’s hard disk, and simply resides in memory for the duration of your Heritage Online session. It is used to maintain a single session between your browser and Heritage Online. No private or financial information is stored in this cookie.
When you log out of Heritage Online or close your browser, the cookie disappears.
You need to adjust your browser settings to at least allow session cookies. If you do not want to allow cookies in general, then most browsers allow you to enable cookies for particular sites only, while permitting you to still block them for all other sites. We suggest simply adding the Heritage sites to your trusted sites in your browser.
If you need to, you can clear cookies easily by following our step by step video.
Javascript
Pop-up Blockers