Update Contact Details

Updating your details will ensure your bank statements and important account information makes it to you. In most situations, you can update your address, phone number, mobile number and email address in Heritage Online when logged in on your mobile browser or desktop computer. Alternatively, call us 24/7 on 13 14 22 or visit your local branch.

How to

How to update your contact details in Heritage Online

To update your details in Heritage Online you must be registered for SMS Security so we can send you a One Time Password. 

  1. Log in to Heritage Online on your desktop or mobile browser.
  2. Go to the Settings Menu and select Manage Contact Details and follow the prompts.

Note: We will send confirmation of these changes to both your new and old email addresses. This security precaution confirms any updates taking place, for peace of mind in the event you have not authorised any changes. Learn more about our optional and automatic security alerts.

Details you can update online

Address Details

Change or update your residential and postal address. These changes do not take place immediately. Heritage staff receive your change request on the next business day and may contact you to confirm certain information.

Contact Phone Numbers
Update contact phone numbers including home, work and fax numbers.

Mobile Numbers
Update your mobile phone numbers. Changes made here impact how SMS Security works on Heritage Online. You must have at least one mobile number registered to use SMS Security. This change will take effect immediately. 

Email Address
Your email address is used by Heritage to send confirmation for any transactions that are important or balance-altering transactions (e.g. transfers, card activation). Simply enter in your new email address in the field provided. If you would like to enter in more than one address, separate them with commas (,). e.g. jsmith@xyz.com.au, joesmith@abc.com. Once you click Submit, the change will take effect immediately.

Details you cannot update online

There are some details you cannot update in Heritage Online, such as changing your name and adding or removing a party from your membership. For help with updating these details, contact us 24/7 on 13 14 22 or visit your local branch.

Our Contact Centre is here to help you with internet banking, account troubleshooting, card management and lots more.

Call our internet banking support line on 1300 722 767 or tap here for live assistance.