To update your details in Heritage Online you must be registered for SMS Security so we can send you a One Time Password.
Note: We will send confirmation of these changes to both your new and old email addresses. This security precaution confirms any updates taking place, for peace of mind in the event you have not authorised any changes. Learn more about our optional and automatic security alerts.
Change or update your residential and postal address. These changes do not take place immediately. Heritage staff receive your change request on the next business day and may contact you to confirm certain information.
Contact Phone Numbers
Update contact phone numbers including home, work and fax numbers.
Update your mobile phone numbers. Changes made here impact how SMS Security works on Heritage Online. You must have at least one mobile number registered to use SMS Security. This change will take effect immediately.
Your email address is used by Heritage to send confirmation for any transactions that are important or balance-altering transactions (e.g. transfers, card activation). Simply enter in your new email address in the field provided. If you would like to enter in more than one address, separate them with commas (,). e.g. email@example.com, firstname.lastname@example.org. Once you click Submit, the change will take effect immediately.
There are some details you cannot update in Heritage Online, such as changing your name and adding or removing a party from your membership. For help with updating these details, contact us 24/7 on 13 14 22 or visit your local branch.
A complete range of how to's and step-by-step guides to help you with your internet banking at Heritage.