Forgotten password help

If you've forgotten your login password, or you are locked out of your account:

1. Call us on 13 14 22 or visit your local branch.
2. Get issued a temporary password.
3. Login to Heritage Online on your desktop computer or mobile browser with the temporary password.
4. Follow the prompts to set up a new password for your account. Make sure you log in within 7 days of receiving your temporary login password so that it does not expire.

Note: For your security, if your account is two-to-sign, two account holders will be required to complete and sign a form to reset your login password. Call us on 13 14 22  or visit your local branch for more information.

Password criteria

When you select your internet banking password/s, you can select passwords using the full keyboard character set, including upper and lower case characters, as well as special characters.

For security and convenience, make sure your new password:

• Meets the security requirements as specified by Heritage;
• Is something only you know;
• Does not include birth dates or common sequential numbers; and
• Extremely difficult for others to guess.

When you set a new password, it will need to be:

• At least 8 characters
• At least one UPPER case character
• At least one lower case character
• At least one number