How to manage your notification settings in Heritage Online

Heritage Online Help Centre

How to

Accessible under the Settings menu under Notification Settings. 

This function allows you to set up various SMS and/or Email alerts to be sent to you when specific actions occur relating to your membership. 

Email alerts are free. SMS Alerts are $0.25 per SMS sent.

On this screen you will see the following fields: 

Email Addresses

Your email addresses are listed here for reference.

SMS Settings

Here you can add an alias for your mobile phone (making it easier to identify) and to indicate if you would like to enable it to receive SMS Alerts. If you have multiple mobiles under your membership and enable all of them, they will each receive a copy of any particular SMS Alert that is generated. 

SMS Alert Settings

Here you can select the account to be charged for any SMS fees and indicate when you want to receive SMSs.

Transaction Alerts

Transaction Alerts allows you to:

  • Nominate the specific alerts you would like to receive. Visit our SMS and Email Alerts page for a full list of available alerts.
  • Nominate the medium you would like to receive them on - SMS and/or Email.
  • Nominate dollar values where required. Some alerts require a minimum dollar value to be specified. 
    Note: The final alert option is to nominate to receive an alert when the balance of your account drops below a specified 'available balance'. 

Finally, you are required to use an One Time Password to authorise the changes as they impact the usage of your mobile phone.

Our Contact Centre is here to help you with internet banking, account troubleshooting, card management and lots more.

Call our internet banking support line on 1300 722 767 or tap here for live assistance.