Frequently Asked Questions

How do I activate online redraw?

1. Check your eligibility for online redraw. You can contact us on 13 14 22 or visit your nearest branch to see if your loan is eligible for the online redraw feature.

2. Make sure you're registered for Heritage Online to access the online redraw feature via internet banking or our Mobile Banking App.

3. Complete the Redraw Authority form and return it to us. It will need to be signed by all borrowers on the loan (excluding Guarantors). You can access the Redraw Authority form online today.

4. Once we receive your form and confirm it is signed by all borrowers, we will activate the online redraw feature on your loan within two business days.

More help