Frequently Asked Questions

Please contact us on 13 14 22 or visit your nearest branch to see if your loan is eligible for the online redraw feature.

You will need to be registered for Heritage Online internet banking to access the online redraw feature via internet banking or our mobile banking app.

To activate the online redraw feature you will need to complete a Redraw Authority form, signed by all borrowers on the loan.

If you’re an existing customer, you can access the Redraw Authority form from our website or simply contact us to request a copy. If you're a new customer, this form will be included in your loan documentation.

Heritage will process the form and activate the online redraw feature for you within two business days, provided we have received a fully completed form signed by all borrowers on the loan.

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