Receiving Money From Overseas

1. Contact Heritage to ensure your account has adequate and up-to-date identification is recorded for you to receive an Inward Telegraphic Transfer.
2. Follow this link to the Western Union website and complete our online form.
3. Choose the country you are receiving funds from.
4. Complete the relevant information in the online form.
   Please ensure that you double check that the BSB and account numbers are correct. Western Union and Heritage Bank do not cross check the account number with the account name submitted. Western Union and Heritage Bank are entitled to rely on the account number as your instructions to transfer money to that bank account. It may not be possible to recover funds from an unintended recipient if you provide the incorrect bank account details.
5. Once you are satisfied the information you have entered is correct select submit. You will then be presented with the PDF deposit instructions. Please save it for your reference and email it to the sender/ follow payment instructions.
6. Ask the sender to;

• present these instructions to their bank when sending the payment to you.
• deposit the amount into the dedicated Western Union account as stated in the instructions in local currency and not in AUD.
• instruct bank teller to include the “Payment Notes” in the bank’s reference field as specified in the PDF deposit instructions.

An Inward Telegraphic Transfer (also known as an “Inward Wire”) is an electronic transfer of funds directly credited to your account from an overseas remitter.

In most cases a telegraphic transfer is the quickest way to receive funds from abroad. A telegraphic transfer will normally take four business days to be credited to your account, although this can never be guaranteed.

The remitter should send the funds in their own currency, and Western Union Business Solutions will convert them into Australian Dollars before forwarding to Heritage for credit to your account. Funds can be received in a range of currencies.

Download the full list of currencies available.

Please note that Heritage Bank and Western Union Business Solutions do not apply a fee. However, in some instances intermediary banks may levy a fee.

Better value for you

You are not charged a beneficiary deduct fee, so you will receive the full amount of your incoming payment. Please note that Heritage and Western Union Business Solutions do not apply a fee. However, in some instances intermediary banks may levy a fee.

Better value for senders

The transaction is completed as a local transfer.

Peace of mind

Senders can be confident that their payments are being handled by foreign exchange specialists with reliable systems ready to deliver their payments fast.

No. The exchange rate is set by Western Union and cannot be negotiated.

The time it takes to receive the money into your account differs depending on what country it is coming from. As a guide, the funds will generally be available in four working days, however this cannot be guaranteed.