Phone Banking

Call 13 14 72 and select option 1

Phone Banking with Heritage Bank

Phone banking is available 24 hours a day, seven days a week and allows you to perform basic transactions over the phone for the cost of a local phone call^. Access your account using any touchtone telephone by calling 13 14 72 and selecting option 1.

With phone banking, you can:

  • Perform general enquiries
  • Get account details including balances
  • Transfer funds
  • Pay bills via BPAY®
  • Activate a new card

How to register for phone banking

Registering for phone banking is easy -  call our local contact centre 24/7 on 13 14 22 or visit your local branch and we'd be happy to help. Alternatively, complete the register for phone banking form and return to us.

Helping you

How to use phone banking

Call 13 14 72 and select option 1. You will then hear the following menu options:


  • You may key ahead at any time
  • Press * to return to the main menu
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Other ways to bank
Other ways to bank

Our Contact Centre is here to help you with internet banking, account troubleshooting, card management and lots more.

Call our internet banking support line on 1300 722 767 or tap here for live assistance.