How do I set up Google Pay?
Before making a purchase using your digital wallet you'll need to enrol in Google Pay* on your compatible Android device and add your existing Visa credit or debit card/s. You'll also need to make sure your mobile number is up-to-date with Heritage. You can check this in Heritage Online or contact us.
Using the Heritage Mobile Banking App
Using the Google Pay App
Make sure your device is unlocked when you hold it up to pay. Visit the Google Pay website for more information
Where and how can I use Google Pay – in-store or online?
In Stores - Pay contactless with your Android Phone
Google Pay works anywhere contactless payments are accepted. Just wake your Android phone and hold it near the terminal until you see a check mark. You don't even need to open the App.
In Apps and on the web - Pay as quick as you click
Use Google Pay to check out even faster. Once you've added a card, you won't need to enter your payment info again. Just confirm your purchase and you're all set.
Use Google Pay wherever you see these symbols
Does Google Pay use my actual card details?
Can I remove a card from my Google Pay wallet?
Will I continue to earn loyalty or rewards benefits from my credit and debit card(s) when using Google Pay?
Are my Google Pay purchases protected from fraudulent transactions?
Where can I get help with Google Pay App?
My Google Pay isn’t working.
If Google Pay isn't working make sure your card is set up correctly on your device.
To make a purchase in-store, you need to have the NFC settings turned on in your device settings.
Then open the Google Pay App and ensure your device screen is active. Purchases cannot be processed if the screen is inactive or locked.
When you hold your device in front of a contactless reader, the token stored in the digital wallet will be transmitted directly to that contactless reader.
Is Google Pay secure?
Google Pay protects your payment info with multiple layers of security to help keep your account safe.
Are my credit and debit card numbers passed to the merchant when I shop in-stores with Google Pay?
When you use your phone to pay in stores, Google Pay doesn’t send your actual credit or debit card number with your payment. Instead, an encrypted virtual account number is used to represent your information – so your real card details stay safe.
What information is stored about my purchases with Google Pay?
What if my device with Google Pay is lost or stolen? | Heritage Bank
What verification is required to make a Google Pay purchase?
What if my physical Visa card is lost or stolen?
Can I use my digital wallet overseas?
What should I do with my digital wallet when I receive a new or a replacement card?
What if I suspect fraudulent transactions on my digital wallet?
Whether you use a digital wallet or a physical Visa card, you are protected with Visa Zero Liability# against fraudulent transactions.
If you think a transaction looks suspicious, contact Heritage’s Contact Centre on 13 14 22 with details of your concerns at hand. Visit our Disputed Transaction page for information on how to dispute a transaction.
If I sell or give my device to someone else, what will happen to the digital wallet information in the device?
If I lose my device and if someone starts using it to make purchases, am I liable for those purchases?
How will digital wallet purchases appear on my statement?
What payment information will be on my receipt when I pay with a digital wallet?