Can I download my Heritage Online transactions to external financial software?
Can I access Heritage Online and the Mobile Banking App overseas?
Can I transfer money overseas using Heritage Online or the Mobile Banking App?
Can I view my BSB online?
How can I view and print more transactions?
In order to print transactions for an account you need to view transactions for one of your accounts and then select 'Print' from the bottom of the transaction listing. This will print what is currently shown on your screen.
If you would like to view and print more transactions at a time, then please adjust the number of 'Items Per Page' in the 'Maintain Personal Settings' options found in the menu under the 'Settings' menu.
How do I register for Heritage Online?
How much can I transfer using Heritage Online?
For security purposes, your account has daily limits on Heritage Online and Mobile App transfers and BPAY® payments. For the default limits that apply, please refer to the Fees and Limit Guide.
If you'd like to increase or decrease your transfer limits please refer to our Heritage Online Help Centre.
I can't find the information I need about Heritage Online.
What are the benefits of Heritage Online for business customers?
I’ve forgotten my login password! Help!
If you've forgotten your login password, or you are locked out of your account:
Note: For your security, if your account is two-to-sign, two account holders will be required to complete and sign a form to reset your login password. Call us on 13 14 22 or visit your local branch for more information.
I’ve forgotten my Pay Anyone password! Help!
Heritage Online will give you three attempts at entering your Pay Anyone or Authorisation password before temporarily locking this password. If you've unsuccessfully entered your password three times, it will need to be reset by calling Heritage on 13 14 22. Visit our Internet Banking Help centre for more information.
Why does Heritage Online log me out after 10 minutes?
What are the system requirements for internet banking?
What is the Pay Anyone password feature in Heritage Online?
What is the virtual (floating) keyboard option on the login page?
The virtual (floating) keyboard is an option for you to use when logging into Heritage Online on your desktop computer. The virtual keyboard moves to a different section of the screen after each character is entered.
The online security environment has changed a lot over the years since we first introduced the floating keyboard. We've continued to add other layers of security and now have an online banking system that protects customers without needing the floating keyboard.
We do know some customers appreciate having the option to keep using the floating keyboard, so it's still available in the desktop version when using Heritage Online.
How can I keep my internet banking more secure?
Learn more about Online Security and Scam Protection.
When can I use Heritage Online?
Which accounts can I access using Heritage Online?
Why can't I view or download my eStatements?
Information on internet banking services, regular transfers, password maintenance and managing your details.
What is Pay Anyone?
How do I add a new payee?
In Heritage Online, the Pay Anyone process is streamlined. To perform a transfer to a new destination, simply enter the details of the new destination into the fields provided.
The system will automatically detect that it's a new payee and ask for the appropriate authentication. This will be either a Pay Anyone Password or a One Time Password depending on your settings.
Once the payee is added you can complete the transfer as normal. To learn more about transferring money in Heritage Online you can also watch this helpful how-to video.
Adding a new Heritage or inter-bank payee in our Mobile Banking App is easy. Make sure your device is authenticated before getting started.
How do I delete a payee?
When making a payment, select My Payees.
If using an Apple device, swipe from right to left to delete your selected payee.
If using an Android device, hold your finger on the payee to delete your selected payee.
How can I stop automatic payments from my account?
If the payment is a periodical payment that you set up in Heritage Online, you can login to Heritage Online and follow these steps to stop the payment.
If the automatic payment is a direct debit coming from an external merchant or biller, you may contact us and give us recognised instructions to place a stop payment on the Direct Debit. Alternatively, Direct Debits may be cancelled directly with the merchant/company they were established with. This will ensure your payment is cancelled within the conditions of your agreement with them.
Please note: In order to ensure that no further payments are debited to your account, when processing your recognised instruction to place a stop payment on the direct debit, all future direct debits from that particular debit user will be stopped.
If you believe a direct debit to your account was not authorised, you can either: