How do I register for Heritage Online?
I’ve forgotten my login password! Help!
If you've forgotten your login password, or you are locked out of your account:
Note: For your security, if your account is two-to-sign, two account holders will be required to complete and sign a form to reset your login password. Call us on 13 14 22 or visit your local branch for more information.
I’ve forgotten my Pay Anyone password! Help!
Heritage Online will give you three attempts at entering your Pay Anyone or Authorisation password before temporarily locking this password. If you've unsuccessfully entered your password three times, it will need to be reset by calling Heritage on 13 14 22. Visit our Internet Banking Help centre for more information.
Can I download my transactions to external financial software?
Can I access Heritage Online and the Mobile Banking App overseas?
Can I transfer money overseas in Heritage Online or the Mobile Banking App?
Can I view my BSB online?
How can I view and print more transactions?
When logged into Heritage Online on a desktop or mobile browser, you can view and print more transactions for your account.
When you view transactions for one of your accounts and select 'Print' from the bottom of the transaction listing, this will print what is currently shown on your screen.
If you would like to view and print more transactions at a time, then please adjust the number of 'Items Per Page' in the 'Maintain Personal Settings' options found in the menu under the 'Settings' menu.
How much can I transfer using Heritage Online?
For security purposes, your account has daily limits on Heritage Online and Mobile App transfers and BPAY® payments. For the default limits that apply, please refer to the Fees and Limit Guide.
If you'd like to increase or decrease your transfer limits please refer to our Heritage Online Help Centre.
What's different about Heritage Online for Business?
In addition to having all the features of personal internet banking, Heritage Online for Business allows you to securely submit and authorise payroll, creditor and debit batches over the internet.
Heritage Online for Business uses AES encryption as well as Vasco security token devices for the secure upload, authorisation and deletion of batches over the internet. The security tokens also allow a business to create authorisation rules to match their business needs.
One or more of multiple identities may be required to authorise a batch of transactions from different physical locations and this is easily achieved with these tokens and provides greater flexibility for your business. You are also notified automatically via email when a batch is nearing the requested processing date, if you have not yet authorised it.
What are the system requirements for internet banking?
What is the virtual (floating) keyboard option on the login page?
The virtual (floating) keyboard is an option for you to use when logging into Heritage Online on your desktop computer. The virtual keyboard moves to a different section of the screen after each character is entered.
The online security environment has changed a lot over the years since we first introduced the floating keyboard. We've continued to add other layers of security and now have an online banking system that protects customers without needing the floating keyboard.
We do know some customers appreciate having the option to keep using the floating keyboard, so it's still available in the desktop version when using Heritage Online.
How can I keep my internet banking more secure?
Learn more about Online Security and Scam Protection.
How do I change my eStatement preferences?
You can enable or disable accounts for eStatements in the services menu of Heritage Online or by calling 13 14 22.Due to legislative requirements, if you have a joint account with a loan or credit account you won't be able to nominate for eStatements online. Please complete and return our eStatement Application for Registration form to update your preferences.
What accounts can I register for eStatements?
At Heritage you can register most accounts for eStatements excluding investment deposit accounts such as Term Deposits and Farm Management Deposits. You can also choose to register an eligible passbook account but the eStatements will replace your passbook.
Why can't I view or download my eStatements?
Members using Internet Explorer may experience problems when attempting to view and download eStatements. This issue is due to an option in the browser’s advanced settings that prevents encrypted pages from saving to disk. When this option is selected, any secure downloads will fail.
You can address this issue by making the following temporary change to your browser settings:
Click on “Tools” and select “Internet Options”. In the Internet Options window, select the “Advanced” tab and scroll down to the section on Security. Under this heading you will find the checkbox ‘Do not save encrypted pages to disk’. Ensure that this checkbox is not ticked when attempting to download your eStatement and click on the “OK” button.
For our minimum system requirements for using Heritage Online please view our System and Browser Requirements.
Why does Heritage Online log me out after 12 minutes?
I can't find the information I need about Heritage Online.
What is Pay Anyone?
How do I add a new payee using a Pay Anyone Password?
In Heritage Online, the Pay Anyone process is streamlined. To perform a transfer to a new destination, simply enter the details of the new destination into the fields provided.
The system will automatically detect that it's a new payee and ask for the appropriate authentication. This will be either a Pay Anyone Password or a One Time Password depending on your settings.
Once the payee is added you can complete the transfer as normal. To learn more about transferring money in Heritage Online you can also watch this helpful how-to video.
Adding a new Heritage or inter-bank payee in our Mobile Banking App is easy. Make sure your device is authenticated before getting started.
How do I delete a payee?
When making a payment, select My Payees.
If using an Apple device, swipe from right to left to delete your selected payee.
If using an Android device, hold your finger on the payee to delete your selected payee.
How can I stop automatic payments from my account?
If the payment is a periodical payment that you set up in Heritage Online, you can login to Heritage Online and follow these steps to stop the payment.
If the automatic payment is a direct debit coming from an external merchant or biller, you may contact us and give us recognised instructions to place a stop payment on the Direct Debit. Alternatively, Direct Debits may be cancelled directly with the merchant/company they were established with. This will ensure your payment is cancelled within the conditions of your agreement with them.
Please note: In order to ensure that no further payments are debited to your account, when processing your recognised instruction to place a stop payment on the direct debit, all future direct debits from that particular debit user will be stopped.
If you believe a direct debit to your account was not authorised, you can either:
Learn how to get started with internet banking, manage your details, view statements, transfer money and manage your passwords.