What is PayTo?
PayTo is designed to help you get more control over your payments by allowing you to authorise and view PayTo agreements within your Mobile Banking App.
PayTo is not replacing direct debits, but is a new alternative.
PayTo will be available for payments at participating businesses. This may include recurring bills that were typically paid through direct debit, or in-app and online purchases that previously relied on your card details.
What is a PayTo agreement?
A PayTo agreement is the record of authorisation between you and the business you are paying. It uses specific terms which we've explained more below.
What account can I use for my PayTo agreement?
When you set up a PayTo agreement you'll need to nominate an account for your payment to come from. Our most popular eligible accounts are:
PayTo agreements cannot be linked to loans, credit cards or accounts where direct debits are not available.
If a business tries to set up a PayTo agreement from an excluded account, they will receive an error and will need to try again with a different Linked Account.
How do I authorise or decline a PayTo agreement?
If you'd like to authorise or decline a PayTo Agreement, it's easy in your Mobile Banking App.
How do I know if a business uses PayTo?
Keep an eye out for the PayTo logo. Participating businesses will display this logo if they are offering PayTo as a way to pay.
How does PayTo work if my account is two or more to sign?
If you have an account that is two or more to sign, you will have view only access for your PayTo agreements in our Mobile Banking App.
All authorised members will need to provide their authority individually to make changes. Once the last member has provided their authority the requested action will take place.
If you are required to take action on your PayTo agreement contact us 24/7 on 13 14 22 or visit your local branch. We can help you approve, decline, pause, resume and cancel payments and change linked accounts.
If the payment is not approved by the Action By Date it will expire. The Payee will not be able to take any money, and they will be notified.
ⓘ An account that is two or more to sign means any account where there is more than one signing authority.
Will my PayTo payment be processed if I have insufficient funds?
No. If you have insufficient funds at the time of the payment, it will be declined and the merchant will be notified of the missed payment.
If you know a payment is coming out that you won't have sufficient funds for, you are able to make changes in your App such as pausing the payment or linking it to another account. However it's important that you check your contractual obligations with the merchant you are paying and verify whether doing so will impact your service.
Can I cancel a PayTo agreement early, before the agreed end date?
You may choose to cancel your PayTo agreement at any time.
Before you cancel, you should check your contractual obligations with the Payee and whether you are still required to pay. You must also understand that:
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