Device Authentication FAQs

What is the Device Authentication feature for?

Device Authentication is a security feature that adds an extra layer of protection for your account by using a One Time Password sent via SMS. It ensures that only devices you allow can perform advanced function on the Heritage Mobile Banking app such as adding a new payee for a transfer. If your device is not authenticated, you will not be able to access these features.

Do I have to do anything to add Device Authentication?

The prompt to authenticate your device will appear in the Mobile Banking App during the following activities:

  • when you try to use Pay Anyone and your device is not yet authenticated,
  • when you go into the settings and manually start the device authentication process, or;
  • when you log in for the first time after installing the app.

To authenticate your device, follow the prompt when it appears. It will ask you to accept, then a One Time password will be sent to your mobile phone number you have registered with Heritage. Enter in the One Time Password and your device will be authenticated.

This is a one time process. Once a device is authenticated you will not need to do it again unless you manually remove your device's authentication status in the app settings or disable SMS Security.

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