Help & Guidance

Feeling confident about your finances comes with having the right support on your side.

Accessing Your Account

Here's how to access your account via internet, phone and mobile services.

Calculators and Tools

Let our range of calculators and tools guide you on your journey.

Forms

Find our entire range of forms here from personal and business products, to updating and accessing your personal details.

Brochures

Our brochures provide up to date information about our products in one spot. You can find them all here.

  • Saving and Budgeting
  • Buying a Car
  • Buying a Home
  • Home Renovation
  • Travelling
  • Investing
  • Kids and Teens
  • Retirement
  • Business
Saving and Budgeting
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How much do Aussie families spend on back-to-school costs?
Research conducted by Heritage Bank shows 60% of primary school parents admit to feeling stressed in the lead up to the school year due to the costs associated.
4 cheap and healthy school lunch ideas
School is about to start which means it's time to think about those back to school lunches. We've put together a list of healthy school lunches for your kids to enjoy.
Buying a Car
How much can I borrow to buy a car?
How much money you can borrow to buy a car is dependent on a number of things. Here's a list to consider before applying for a car loan.
A woman in her car at the beach looking at her phone
Drive away from the car yard with confidence
A new car is probably going to be your initial most expensive purchase prior to a home so it’s necessary to consider all the details and all your options.
Buying a Home
What is LVR?
Learn more about Loan to Value Ratio (LVR), how it’s calculated and what effect it can have on your mortgage.
How much money can I borrow?
How much money you can borrow will depend on a number of things. Here's four to consider.
Home Renovation
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How to finance a renovation
Here's a list of options for you to consider when it comes to financing a renovation.
How to renovate a bathroom on a budget
Renovating a bathroom can be a big outlay of money. We've caught up with plumber, Bec Senyard, who shares her tips for renovating bathrooms on a budget.
Travelling
7 ways to save for your next holiday
Saving up for a well deserved holiday can take time. Read our list of the seven small changes you can make to your everyday spending to get away sooner.
Investing
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5 property investment strategies
When investing in property you need to be clear with yourself on how you intend to make money from the investment. Here's 5 popular strategies.
Kids and Teens
Dad in the kitchen with his kids
Explaining credit to teenagers
Understanding credit is an important life skill. Explaining credit to teenagers is important and reading our list of recommendations can help.
Retirement
How to choose a financial planner
Financial planners can help you put thought into action when it comes to your financial goals. Here's a three-step guide for choosing a financial planner.
How to help parents downsize
Helping a parent to downsize from the famaily home is an emotion-charged experience. Guest blogger and Psychologist Ellen Jackson shares four tips to help make the process easier.
Business
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Small business pricing strategy: getting the most from what you do
We’ve rounded up four simple pricing strategies to help get you started with your own business.
How to choose a business structure
Starting a business involves a number of steps. To start with, you will need to decide on a business structure.