PayID is simply an additional new way to receive funds – it will not replace your BSB and Account number. You can still provide your BSB and account number to get paid by someone. But using a PayID will be simpler, often faster and is just as secure.
Heritage will introduce the option to send NPP faster payments at a later stage
You must close your PayID if:
Check that your PayID is in an active state (not locked) to enable it to be closed.
To do this go to the PayID menu in the Heritage Mobile Banking App.
If you are still having trouble closing a PayID please contact us.
Check that your PayID is in an active state (not locked) to transfer it to another financial institution or other Heritage Bank account.
To do this go to the PayID menu in the app.
If you are still having trouble please call us on 13 14 22 or visit your nearest branch for assistance.
If you get a new phone but keep the same mobile number:
Download the Heritage Bank Mobile Banking App from the app store. You should then again complete the start-up and sign-in processes for the Mobile Banking App.
If you get a new phone and a new mobile number:
You will need to close the PayID for your old mobile number and create a PayID for your new mobile number.
Information on internet banking services, password maintenance and managing your details.