Where can I use Samsung Pay?
How can I set up Samsung Pay on my Samsung Wearable?
Is there any verification required to make a purchase?
Can I remove a card from my wallet?
Does Samsung Pay use my actual card details?
How many cards can I register?
Will I continue to earn loyalty or rewards benefits from my credit and debit card(s)?
What if my device is lost or stolen?
You should call us immediately on 13 14 22 and we can assist you to suspend or delete your Heritage card/s.
Your payment information is not accessible without your fingerprint or Samsung Pay PIN.
For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay.*
My Samsung Pay isn’t working.
If you are having issues with your Samsung Pay, check you are adding an active Heritage Visa Card that has the payWave symbol.
You will also need to be connected to the internet when adding a payment card.
If you have an international payment block on the card, this will also block the card from being loaded.
If you are unable to resolve your issue, call our Heritage Contact Centre on 13 14 22.
Where can I get help with Samsung Pay App?
Is Samsung Pay Secure?
What is Samsung’s KNOX service?
What is tokenization?
Tokenisation is an extra layer of security, developed by Visa, Mastercard and American Express.
It creates a unique set of numbers for each new transaction, so your real card number is never used from Samsung Pay. Your card number cannot be copied or skimmed at the time of your transaction.
Tokens are used to protect your card details and payment information which reduces the security risks that comes with plastic cards.
What if my physical Visa card is lost or stolen?
Are digital wallet services available internationally?
What should I do when I receive a new or a replacement card?
What if I suspect fraudulent transactions?
Am I liable for fraudulent transactions?
If I sell or give my device to someone else, what will happen to the digital wallet information in the device?
If I lose my device and if someone starts using it to make purchases, am I liable for those purchases?
What will purchases look like on my statement?
What payment information will be on my receipt?
Information on internet banking services, regular transfers, password maintenance and managing your details.