Where can I use Samsung Pay?
How can I set up Samsung Pay on my Samsung Wearable?
What verification is required to make a purchase with Samsung Pay?
Can I remove a card from my Samsung Pay wallet?
Does Samsung Pay use my actual card details?
How many cards can I register for Samsung Pay?
Will I continue to earn loyalty or rewards benefits from my credit and debit card(s) using Samsung Pay?
What if my device is lost or stolen?
You should call us immediately on 13 14 22 and we can assist you to suspend or delete your Heritage card/s.
Your payment information is not accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay.*
My Samsung Pay isn’t working.
If you are having issues with setting up Samsung Pay, check you are adding an active Heritage Visa Card that has the payWave symbol.
You will also need to be connected to the internet when adding a payment card.
If you have an international payment block on your card, this will also block the card from being loaded.
If you are unable to resolve your issue, contact us 24/7 on 13 14 22.
Where can I get help with Samsung Pay App?
Is Samsung Pay Secure?
What is Samsung’s KNOX service?
What is tokenization with Samsung Pay?
Tokenisation is an extra layer of security, developed by Visa, Mastercard and American Express.
It creates a unique set of numbers for each new transaction, so your real card number is never used from Samsung Pay. Your card number cannot be copied or skimmed at the time of your transaction.
Tokens are used to protect your card details and payment information which reduces the security risks that comes with plastic cards.
What if my physical Visa card is lost or stolen?
Can I use my digital wallet overseas?
What should I do with my digital wallet when I receive a new or a replacement card?
What if I suspect fraudulent transactions on my digital wallet?
Whether you use a digital wallet or a physical Visa card, you are protected with Visa Zero Liability# against fraudulent transactions.
If you think a transaction looks suspicious, contact Heritage’s Contact Centre on 13 14 22 with details of your concerns at hand. Visit our Disputed Transaction page for information on how to dispute a transaction.
If I sell or give my device to someone else, what will happen to the digital wallet information in the device?
If I lose my device and if someone starts using it to make purchases, am I liable for those purchases?
How will digital wallet purchases appear on my statement?
What payment information will be on my receipt when I pay with a digital wallet?
Information on internet banking services, regular transfers, password maintenance and managing your details.