Frequently Asked Questions

What are biometrics?

Biometrics are a secure authorisation process that users your unique biological traits to verify your identity. This could be traits such as retinas, irises, voices, facial characteristics, and fingerprints.

With the Heritage Mobile Banking App, you can register biometrics as an alternative and convenient form of authentication. This means you only have to use a finger or face identification to login to your Mobile Banking App. This also avoids the need to enter your standard member number and password or even a 4-Digit PIN.

On your compatible Apple device with iOS 9 or above, you can use fingerprint or face identification to login. 

On your compatible Android device with Android 6 or above, you can use fingerprint to login.

Learn more about our system requirements for the Mobile Banking App.

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