Frequently Asked Questions

Can I login to a different membership in my App without linking it?

If you link your memberships in Heritage Online you can easily switch between your different memberships in your Mobile Banking App.

If you do not wish to link your memberships, you can login to different memberships in your App using your member number and password.

How to login to a different membership in your Mobile Banking App

  1. Turn off biometric login - If you have biometric login turned on (your FaceID or Fingerprint), you won't be able to login to another membership. You can turn this off in the settings menu of your App. Unsure how?Follow our steps on how to turn off your biometric login.
  2. Next, go to the ☰ menu and select Login
  3. Press Ⓧ next to your name. Both options will direct you to the main login screen.
  4. Type in your Member Number and Password for the membership you'd like to login to.
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