Frequently Asked Questions

There are two options to disable fingerprint login:

App only:  You can turn off Fingerprint Login by going to the Settings section in the App.  This options means you can still use fingerprint authentication on your device, just not with the Heritage Mobile App.

Device:  Go to the Settings section on your device and turn off fingerprint authentication.  This disables the option for your device and means you will not be able to access fingerprint authentication for your device or any apps including Heritage Mobile Banking. If you turn this feature on again, you will have to re-register or update your Fingerprint Login in the Settings section of the Heritage Mobile Banking App.

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