Pay Anyone FAQs

What is Pay Anyone?

Pay Anyone is a password feature that allows you to add new internal or external payees. It is an alternative to SMS Security, and allows you to authorise new payees in Heritage Online by entering a set password (rather than a one time password sent to your device).

How do I add a new payee?

Heritage Online

In Heritage Online, the Pay Anyone process is streamlined. To perform a transfer to a new destination, simply enter the details of the new destination into the fields provided.

The system will automatically detect that it's a new payee and ask for the appropriate authentication. This will be either a Pay Anyone Password or a One Time Password depending on your settings.

Once the payee is added you can complete the transfer as normal. To learn more about transferring money in Heritage Online you can also watch this helpful how-to video.

Mobile Banking App

Adding a new Heritage or inter-bank payee in our Mobile Banking App is easy. Make sure your device is authenticated before getting started.

  1. Go to Move Money on the home screen or in the ☰ menu.
  2. Select your from account.
  3. Click on the Someone New button and select the type of payee you wish to add.
  4. Input your payee's account details and check they are correct. Press continue. 
  5. Complete the transfer as normal.

How do I delete a payee?

Heritage Online

  • Login to Heritage Online.
  • Select Transfers from the main menu.
  • Select either Manage Heritage Payees or Manage Inter-bank Payees
  • Go to the payee you wish to delete and click More Options in the last column.
  • Select Delete. A confirmation screen will appear for you to check you've selected the right payee.
  • Confirm Yes or No.

Mobile Banking App

When making a payment, select My Payees.

If using an Apple device, swipe from right to left to delete your selected payee.

If using an Android device, hold your finger on the payee to delete your selected payee.

How can I stop automatic payments from my account?

If the payment is a periodical payment that you set up in Heritage Online, you can login to Heritage Online and follow these steps to stop the payment. 

If the automatic payment is a direct debit coming from an external merchant or biller, you may contact us and give us recognised instructions to place a stop payment on the Direct Debit. Alternatively, Direct Debits may be cancelled directly with the merchant/company they were established with. This will ensure your payment is cancelled within the conditions of your agreement with them.

Please note: In order to ensure that no further payments are debited to your account, when processing your recognised instruction to place a stop payment on the direct debit, all future direct debits from that particular debit user will be stopped.

If you believe a direct debit to your account was not authorised, you can either:

  • contact us and give us recognised instructions to dispute the transaction (in which case we will investigate the transaction and tell you about our findings); or
  • contact the direct debit user and dispute the transaction with them.

I’ve forgotten my Pay Anyone password! Help!

Heritage Online will give you three attempts at entering your Pay Anyone or Authorisation password before temporarily locking this password. If you've unsuccessfully entered your password three times, it will need to be reset by calling Heritage on 13 14 22. Visit our Internet Banking Help centre for more information. 

More FAQs

Internet Banking Help Centre

Get started with internet banking, manage your details, view statements, transfer money and manage your passwords.