What is Pay Anyone?
How do I add a new payee using a Pay Anyone Password?
In Heritage Online, the Pay Anyone process is streamlined. To perform a transfer to a new destination, simply enter the details of the new destination into the fields provided.
The system will automatically detect that it's a new payee and ask for the appropriate authentication. This will be either a Pay Anyone Password or a One Time Password depending on your settings.
Once the payee is added you can complete the transfer as normal. To learn more about transferring money in Heritage Online you can also watch this helpful how-to video.
Adding a new Heritage or inter-bank payee in our Mobile Banking App is easy. Make sure your device is authenticated before getting started.
How do I delete a payee?
When making a payment, select My Payees.
If using an Apple device, swipe from right to left to delete your selected payee.
If using an Android device, hold your finger on the payee to delete your selected payee.
How can I stop automatic payments from my account?
If the automatic payment is a scheduled transfer that you set up in Heritage Online, follow these steps to stop the payment.
A direct debit is an automatic payment set up using your BSB and Account Number with an external merchant such as your gym or utility company.
To stop a direct debit, you may contact us and give us recognised instructions to place a stop on the payment. We will place a stop on all future direct debits from that merchant to ensure no further payments are debited to your account. If there are multiple payments associated with the direct debit and you want some of those payments to continue, you will need to establish a new arrangement for those payments.
Alternatively, you can contact the merchant your direct debit was established with. This will ensure your payment is cancelled within the conditions of your agreement with them.
If you believe a direct debit to your account was not authorised, you can either:
Recurring payments you have authorised by providing your debit or credit card number are different to a direct debit as explained above. To stop a recurring card payment you can contact the merchant who is receiving the payment. This will ensure your payment is cancelled within the conditions of your agreement with them.
Alternatively, Heritage can cancel your card and issue you a card with a different card number. This option would require you to update any other payments you may have set up using your card details.
How do I reset my Pay Anyone password?
Heritage Online will give you three attempts at entering your Pay Anyone or Authorisation password before temporarily locking this password. If you've unsuccessfully entered your password three times, it will need to be reset by calling Heritage on 13 14 22. Visit our Internet Banking Help centre for more information.
A complete range of how to's and step-by-step guides to help you with your internet banking at Heritage.