Forgotten Password

I’ve forgotten my Heritage Online login password! Help!

Heritage Online will give you three attempts at entering your login password before locking your account.

If you forget your password, or enter an incorrect password more than three times, you will be temporarily locked out.

If you still cannot remember your password,our friendly contact centre staff can assist you 24/7. Although they cannot tell you your original password, they can give you a temporary password so that you can access your account. You will then need to login to Heritage online and enter a new password for your account.

Don't forget to reset your new password within 7 days of it being issued so that it does not expire


I’ve forgotten my Pay Anyone password! Help!

Heritage Online will give you three attempts at entering your Pay Anyone password before temporarily locking this password. If after a number of attempts you are unable to successfully use your password, the password will need to be reset. You can do so by attending your local branch

If you are unable to attend a branch to reset your Pay Anyone password we will require a signed request. The signed request must contain: 

  • your account name;
  • account number;
  • what you are requesting;
  • a contact phone number; and
  • your signature.

Return this signed request via email to info@heritage.com.au. Alternatively fax the request to 07 4694 9782 or post to: Heritage Bank, PO Box 190, Toowoomba QLD 4350

Once we have received and verified your request we will endeavour to contact you as early as possible prior to close of business the following day. Please note that we are only able to verify your fax or email request Monday to Friday.

Don't forget to reset your new password within 7 days of it being issued so that it does not expire. 


SMS Security is an alternative solution where you don't need to remember your Pay Anyone password, and can simply receive a One Time Password (OTP) via SMS to you mobile device.