Heritage Online will give you three attempts at entering your login password before locking your account. If you forget your login password, or you are locked out of your account:
Make sure you login within 7 days of receiving your temporary login password so that it does not expire.
Please note: If your account is a two-to-sign account (personal or business), two account holders will be required to complete and sign a form to reset your login password. Call us on 13 14 22 or visit your local branch.
Heritage Online will give you three attempts at entering your Pay Anyone or Authorisation password before temporarily locking this password. If you've unsuccessfully entered your password three times, it will need to be reset. To do so:
Don't forget to reset your new password within 7 days of it being issued so that it does not expire.