Frequently Asked Questions

What is OSKO?

OSKO is a service offered by BPAY® that is built on the NPP that enables near real time payments 24/7, including weekends and public holidays.

Currently, Heritage only accepts NPP Single Credit Transfers (SCT). If someone sends a NPP OSKO payment to your Heritage account, most banks will convert the payment to SCT to allow Heritage to receive it.  However, some banks may not convert the transaction so an alternative payment method is required. In these instances, you will need to provide your BSB and account number.

To learn more about NPP and how to set up your PayID, visit our New Payments Platform faster payments page. 

More help

Online security when using computer
Latest security alerts & fraud protection
View our latest online security alerts, frequently asked questions and learn how we protect you from fraud at Heritage Bank.
Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.