Mobile Banking App
Samsung Pay is the smart wallet which allows you to easily make payments and use your loyalty cards simply by swiping up from the bottom of the screen.
It is super easy to use and is compatible with Galaxy S6, Galaxy S7, Galaxy S8, Galaxy S9 and Note 9 models as well as the Galaxy Watch, Gear S2 and S3 smart watches.
Samsung Pay comes pre-installed on most recent Samsung phones.
If you don’t have the app, you can download it from the Google Play store.
Setting up Samsung Pay
To use Samsung Pay, you’ll first need to load an approved card into the app.
How to use Samsung Pay
Once set up, Samsung Pay is easy to use.
Swipe up from your home screen to access the app once you have an approved card
Use your fingerprint, iris1 or passcode to authorise the payment and verify your identity.
Then tap your device at the pay terminal.
What if my device is lost or stolen?
You should call us immediately on 13 14 22 and we can assist you to suspend or delete your Heritage card/s.
Your payment information is not accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay.*
My Samsung Pay isn’t working.
If you are having issues with setting up Samsung Pay, check you are adding an active Heritage Visa Card that has the payWave symbol.
You will also need to be connected to the internet when adding a payment card.
If you have an international payment block on your card, this will also block the card from being loaded.
If you are unable to resolve your issue, contact us 24/7 on 13 14 22.
Where can I get help with Samsung Pay App?