SMS & Email Alerts

Manage your money better with notifications for key events on your accounts.

Getting Started

If you're registered for internet banking, you're ready to go.  You can configure Alerts through Heritage Online.  Once logged in, configure what alerts you'd like in the Settings > Notification Settings menu.  


We want to make it easier for you to keep up to date with your finances. SMS and Email Alerts makes it even easier to keep track of significant actions on your accounts. When you register for SMS Services, you'll be able to choose from a set of defined alerts.

Then, when one of these alerts is triggered, you'll receive real-time notification, to your mobile phone or inbox. Alternatively, you can specify a time range during which you're happy to receive alerts. For example, you can set up an alert to let you know whenever a Visa Authorisation for more than $500 is processed, or when the balance of your transaction account falls below $10.

Email alerts are free. SMS Alerts are $0.25 per SMS sent.

Alert Options Available:

  • An Internet Banking Inter-bank Transfer is performed on this member number
  • An Internet Banking BPAY Payment is performed on this member number
  • A credit/deposit is made into any of my accounts on this member number
  • A Visa Authorisation is pledged on any Visa Credit/Debit card on this member number
  • A NPP Payment is performed on this member number
  • A Term Deposit on this member number is nearing maturity
  • A Visa Card that I have ordered for this member number is activated
  • A Periodic/Scheduled Transfer or BPAY is rejected on any account on this member number due to insufficient funds
  • A new statement has arrived for me to view online
  • A NPP Payment is made into any of my accounts on this member number
  • The Available Balance on an account on this member number drops below $XX
Automatic alerts

Security Notifications 

To help keep your information and finances safe, you will receive free security notifications via email or SMS if changes are made to your residential or mailing address, mobile number, phone number, email address, statement frequency, Pay Anyone password, periodic payments or Heritage Online transfer and BPAY limits. 

You will also receive notifications if:

  • SMS notifications have been disabled
  • SMS alert options have been switched off
  • A card has been ordered
  • A card has been activated in-branch or in HAL
  •  A new internet banking payee has been added
  • A new periodic payment has been set up to an external Financial Institution
  • A One Time Password has been retrieved
  • A term deposit has matured early

You can opt out of the service by phoning 13 14 22, or visiting a branch. However, it is recommended to leave these notifications turned on to help keep your accounts and personal details as safe as possible. 

Helping you

Help Centre: Notifications Settings
How to set up various SMS and/or Email alerts to be sent to you when specific actions occur relating to your membership.
Internet Banking Help Centre

Information on internet banking services, regular transfers, password maintenance and managing your details.

Other ways to bank
Other ways to bank

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Or call 13 14 22 to speak to an expert