Mobile Banking App
Our Mobile Banking App gives you a convenient and quick way to transact on the go - pay bills, check account balances plus much more.
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Banking Branchless
There are no branches nearby but it’s no problem - here's how you can bank remotely.
Banking branchless
- Join Heritage and you'll be one of many customers from all over Australia who are already Banking Branchless with us
- Take control of how you spend with a Heritage Visa Debit or Credit card, protected by Visa’s Zero Liability# against fraudulent transactions.
- Withdraw money with no fees~ from on a network of over 10,000 ATMs across Australia
- Experience the flexibility of using your device to make secure payments on the go using Google Pay, Samsung Pay, Fitbit Pay and Garmin Pay.
Accounts & Loans
Open an account online
Open an individual or joint transaction or savings account online now in less than 5 minutes.
Apply for a loan online
Enquire for a credit card, home loan, personal loan or business loan online now. We’ll get back in touch with you as soon as possible to chat about your application and products that may suit you. You can also start an application by calling 13 14 22.
If you choose to go ahead, we can complete your entire application via the phone and email. You might need to fill out and sign some forms during the process, so let us know if you don't have printer access. We can post application documents to you free of charge.
Loan reviews and maintenance
If you'd like to review your existing loan or credit card, or switch to a new product, we can help you with this over the phone. Contact us on 13 14 22 or complete our online contact form and we'll give you a call back.
Making loan repayments
Because we have customers all over Australia, it’s important we can offer you a range of easy, convenient ways to make loan repayments. You can use:
- Direct salary crediting
- Automatic payment from your Heritage account
- Direct debit from another bank or financial institution
- BPAY®
- Internet, mobile or telephone banking via a transfer
- Bank@Post
- Home Loan Deposit Card
Other services
Update your details
Need to update your contact details? If you're registered for internet banking you can update your details once logged in to Heritage Online.
If you need to update other details, such as changing your name, give us a call on 13 14 22. We’ll make sure you get the correct forms and help you through the process.
Bank@Post - Cash & Cheque Deposits
Bank@Post is Australia Post’s agency banking service and is a convenient option if you don’t have access to a Heritage branch.
With facilities at around 3,500 Australia Post outlets around the country displaying the Bank@Post sign, you can:
- Withdraw money
- Deposit cheques and/or cash
- Check your account balance
All you need is your Heritage Visa debit, credit or loan deposit card.
A fee may apply for Bank@Post transactions depending on the post code you live in. Please read our Fees and Limits Guide to see if these fees will apply for you.
Deposit cheques by mail
Although we don’t offer an online cheque deposit service, you can use Bank@Post or post your cheque to Heritage and we will deposit it into your account.
Simply print and complete our Signed Written Request form. Then post the form, with the cheque included, to us at: Heritage Bank, PO Box 190, Toowoomba QLD 4350.
If you don’t have access to a printer, you can write a letter detailing your request instead. The letter must include:
- Your account name and number
- Details of the request. For example: Please deposit the enclosed cheque into my account number 123456789 and account type S1.
- Your contact phone number
- Your signature (digital signature not accepted)
International money transfers
You don’t need to make it into a branch to transfer money internationally or receive money from overseas. Check out our International Hub for more information.
Same day transfer to another financial institution
When you need to move money fast, you can use your Mobile Banking App to transfer to participating financial institutions in under two hours using NPP Faster Payments.
Large money transfer
If you need to make a large transfer, call us on 13 14 22 and we’ll help you increase your internet banking transfer limits up to the maximum available limits. You can also complete a Transfer to Another Financial Institution form and return it to us by email, fax or mail. A fee applies.
Helping you
If you need help with a product or service not mentioned above, start a live web chat or contact us on 13 14 22. We’re here to help you 24 hours a day 7 days a week.
Other ways to bank
Other ways to bank
Google Pay™
Google Pay™ is the fast, simple way to pay at millions of places – on sites, in apps, and in stores.
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Heritage Online
Whether you're on the go, at the office or at home, Heritage Online lets you manage your accounts in one place, at a time that suits you.
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SMS and Email Alerts
Set up SMS or email alerts to receive real-time notifications for key events on your accounts.
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Apple Pay now available with Heritage
Pay faster, easier, and more securely with Apple Pay.
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Banking Branchless
No matter where you’re located, we have banking solutions to help you including 24/7 service, online account opening, Bank@Post and much more.
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Fitbit Pay
Add your Heritage Visa credit or debit cards to Fitbit Pay and make secure contactless payments on the go.
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Garmin Pay
Add your Heritage Visa credit or debit cards to Garmin Pay™ and make secure contactless payments on the go.
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Be unstoppable with your free HOVA payment band.
What is a HOVA payment band and how can you order one?
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Phone Banking
Run out of smartphone data? You can still complete your banking from any phone, including landlines, with Heritage Access Line.
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Samsung Pay
Samsung Pay is the smart wallet which allows you to easily make payments using your Samsung device.
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