Frequently Asked Questions

What do I have to do with my PayID if I get a new phone?

If you've connected your mobile number to your PayID, you're able to maintan your details in the Heritage Mobile Banking App.

If you get a new phone but keep the same mobile number:

  1. Download the Heritage Mobile Banking App from the app store. You should then again complete the start-up and sign-in processes for the Mobile Banking App.

If you get a new phone and a new mobile number:

You will need to close the PayID for your old mobile number and create a PayID for your new mobile number. 

  1. Download the Heritage Mobile Banking App from the App store. 
  2. Log into the Heritage Mobile Banking App and go the PayID menu. 
  3. Select the PayID and then select Close PayID.
  4. Create a new PayID for your new details.
More help

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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.