How safe is NPP and my PayID information?
NPP faster payments via the New Payments Platform (NPP) are subject to Heritage’s real-time-fraud monitoring and other security measures designed to keep your accounts safe.
To learn more about NPP and how to set up your PayID, visit our New Payments Platform faster payments page.
Can someone else create my PayID?
Someone has closed my PayID and linked it to their account without my permission. What do I do?
What do I have to do with my PayID if I get a new phone?
If you've connected your mobile number to your PayID, you're able to maintan your details in the Heritage Mobile Banking App.
If you get a new phone but keep the same mobile number:
If you get a new phone and a new mobile number:
You will need to close the PayID for your old mobile number and create a PayID for your new mobile number.
Can I temporarily lock my PayID to stop receiving NPP Payments? How do I unlock it when I want to use it again?
Can my PayID be locked without my permission?
Learn how to get started with internet banking, manage your details, view statements, transfer money and manage your passwords.