How safe is NPP and my PayID information?
Can someone else create my PayID?
Someone has closed my PayID and linked it to their account without my permission. What do I do?
What do I do if I get a new phone?
If you get a new phone but keep the same mobile number:
Download the Heritage Bank Mobile Banking App from the app store. You should then again complete the start-up and sign-in processes for the Mobile Banking App.
If you get a new phone and a new mobile number:
You will need to close the PayID for your old mobile number and create a PayID for your new mobile number.
Can I temporarily lock my PayID to stop receiving NPP Payments? How do I unlock it when I want to use it again?
Can my PayID be locked without my permission?
Information on internet banking services, regular transfers, password maintenance and managing your details.