Frequently Asked Questions

What is NPP?

The New Payments Platform (NPP) is the centralised infrastructure platform that enables faster payments between customers of participating Australian financial institutions.  It enables you to receive a faster payment from anyone whose financial institution is a participant and who has an eligible account. 

The platform currently has two services to enable payments in Australia; Single Credit Transfer (SCT) and Osko. Heritage currently only accepts Single Credit Transfer payments. 

More help

Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.