Frequently Asked Questions

I have a new phone/device. What do I do with my Mobile Banking App?

If you get a new phone you'll need to authenticate your device.

If you'd like to use biometrics like to log in to your Mobile Banking App on your new phone, you'll first need to register these on your device following your devices instructions.

Once you have set up biometrics on your device, you can register to use these in your Mobile Banking App settings.

If you are selling or giving away your old device you should make sure you delete all cards in any digital wallet and remove your Mobile Banking App. It is also recommended you reset your device to factory settings which will also remove all token accounts. If you forget to do this, you should contact Heritage and we will action this for you on your behalf.

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