Frequently Asked Questions

What should I do if my card is lost or stolen?

If your Heritage Visa Debit or Credit Card is lost or stolen you’ll need to report this to Heritage as soon as possible so that we can cancel your card.

 Follow our steps to report a lost, stolen or damaged card using your Heritage Mobile Banking App. If you do not have the Heritage Mobile Banking App, you can cancel your card in Heritage Online or contact us for assistance. 

Once you report your card as lost or stolen, you will no longer be able to use your physical card. 

If your card has been loaded onto a digital wallet, online store or subscription service which is linked to your card credentials, you will still be able to make transactions and your card details will automatically be updated when you activate your new card.  To cancel these contact us on 13 14 22.

If you notice any unauthorised transactions, we can help you dispute a transaction.

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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.