If you have misplaced your card, you can apply a temporary lock while you look for it. This lock can only be applied and removed by the primary card holder.
Note: The temporary lock only applies that particular card. Any additional cardholder’s cards will not be locked.
To apply a temporary lock:
To unlock the card once you have found it, select the card that has been locked from the cards view by tapping the settings icon and select Unlock card. A pop up will appear, select Yes, then select ‘Done’.
If you have a lost card or stolen card you can permanently cancel your card and order a new one. Your additional cardholder’s card will also be cancelled.
To cancel your card:
A confirmation screen will appear, select ‘Done’
Note: A new card will be sent to you within 7-10 working days.
Australia: 1800 076 037
Overseas: +61 7 4694 9139
If you have a damaged card, you can order a replacement card by:
Note: A new card will be sent to you within 7-10 working days.