How do I change my default card?
The first card added to the Wallet app becomes the default card for that device. To change a default card you must follow these steps:
For more information on managing the cards you use on Apple Pay see Apples support page: https://support.apple.com/en-au/HT205583
How do I remove a card from Apple Pay?
To remove a card from Apple Pay you must follow these steps:
Please note: if you remove your device passcode or Touch ID/Face ID security feature, or sign out of iCloud, all cards will be removed from Apple Pay on the device.
How do I update my Heritage card in Apple Pay to include the eftpos payment network?
To update your Heritage card on a compatible iPhone:
Step 1: Remove your card from Apple Pay on your iPhone.
Step 2: Add your card back into Apple Pay on your iPhone.
To update your Heritage card on a compatible Apple Watch:
Step 1: Remove your card from Apple Pay on your Apple Watch.
Step 2: Add your card back to Apple Pay on your Apple Watch.
What should I do if my card is lost or stolen?
If your Heritage Visa Debit or Credit Card is lost or stolen you’ll need to report this to Heritage as soon as possible so that we can cancel your card.
Follow our steps to report a lost, stolen or damaged card using your Heritage Mobile Banking App. If you do not have the Heritage Mobile Banking App, you can cancel your card in Heritage Online or contact us for assistance.
Once you report your card as lost or stolen, you will no longer be able to use your physical card.
If your card has been loaded onto a digital wallet, online store or subscription service which is linked to your card credentials, you will still be able to make transactions and your card details will automatically be updated when you activate your new card. To cancel these contact us on 13 14 22.
If you notice any unauthorised transactions, we can help you dispute a transaction.
What do I do if my iPhone or iPad is lost or stolen?
What should I do if my Apple Watch is lost or stolen?
You should contact us to request that your card be disabled for use with Apple Pay. You should also go to iCloud.com to suspend or remove your card from Apple Watch. If you find your Apple Watch you can resume the card (if placed into suspended mode) via iCloud or you can add your card back by following the same steps you went through when you set the card up with Apple Pay originally.
A complete range of how to's and step-by-step guides to help you with your internet banking at Heritage.