Frequently Asked Questions

My Samsung Pay isn’t working.

If you are having issues with your Samsung Pay, check you are adding an active Heritage Visa Card that has the payWave symbol.

You will also need to be connected to the internet when adding a payment card.

If you have an international payment block on the card, this will also block the card from being loaded. 

If you are unable to resolve your issue, call our Heritage Contact Centre on 13 14 22.

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