Samsung Pay Troubleshooting

What if my device is lost or stolen?

You should call us immediately on 13 14 22 and we can assist you to suspend or delete your Heritage card/s.

Your payment information is not accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay.* 

My Samsung Pay isn’t working.

If you are having issues with setting up Samsung Pay, check you are adding an active Heritage Visa Card that has the payWave symbol.

You will also need to be connected to the internet when adding a payment card.

If you have an international payment block on your card, this will also block the card from being loaded.

If you are unable to resolve your issue, contact us 24/7 on 13 14 22.

Where can I get help with Samsung Pay App?

You can visit Samsung Pay online for more frequently asked questions. 
More FAQs

Internet Banking Help Centre

Get started with internet banking, manage your details, view statements, transfer money and manage your passwords.