Frequently Asked Questions

I’m about to travel overseas; how do I tell Heritage?

Our Fraud Team monitors unusual transactions on our member’s accounts. If you let us know that you will be overseas, we will be in a better position to determine if you are likely to be doing a transaction in a foreign country.

Before leaving on your trip make sure you should check your card and let us know of your travel plans.

Check your card

Check the expiry date of your card and that the magnetic strip on the reverse of the card is not damaged. If the card is due to expire while you plan to be away or is damaged, you may need to arrange with us for a new card prior to your departure.

Let us know of your travel plans

Don't forget to let Heritage Bank know of your travel plans, including countries and dates for travel. 

Here's how: 

  • Call us on 13 14 22
  • Talk to your local branch
  • Submit a secure enquiry after you login to Heritage Online or your Mobile Banking App.

More tips

You can also read our article on Top Tips for International Travel before you go.

More help

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Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.