NPP Security FAQ's

New Payments Platform Security Frequently Asked Questions 

NPP faster payments via the New Payments Platform (NPP) are subject to Heritage’s real-time-fraud monitoring and other security measures designed to keep your accounts safe. 
For security and privacy purposes, you must create your own PayID and not provide your details to another person/s to set it up for you. Heritage cannot create PayIDs for customers, however we can provide you with verbal assistance if needed. 
Contact Heritage on 13 14 22 or visit your nearest branch as soon as possible.

If you get a new phone but keep the same mobile number:

Download the Heritage Bank Mobile Banking App from the app store. You should then again complete the start-up and sign-in processes for the Mobile Banking App.

If you get a new phone and a new mobile number:

You will need to close the PayID for your old mobile number and create a PayID for your new mobile number. 

  1. Download the Heritage Bank Mobile Banking App from the App store. 
  2. Log into the Heritage Mobile Banking App and go the PayID menu. 
  3. Select the PayID and then select Close PayID.
  4. Create a new PayID for your new details.
Yes, you can lock your PayID if you wish to temporarily stop it receiving payments. Your PayID must be active to enable locking/ unlocking.  You can use the PayID menu in the Mobile Banking App to lock /unlock your pay ID.  There are no restrictions on locking and unlocking PayID. 

If you are having difficulties, please contact Heritage for assistance. 
Yes, your PayID can be locked if Heritage detects suspicious activity on your PayID. This is for your security to prevent misuse of your PayID. 
NPP General FAQ's
Frequently asked questions about the New Payments Platform (NPP), PayID and Security.